Riz Librojo

Equipped with interpersonal skills and process know-how, I am seeking for a challenging professional environment that offers wide-range of opportunities and growth.

CSR/Sales Rep - Billing/Telco Account - Movate Philippines - Philippines

(2024-06 - 2025-08)

• Answering inbound calls from customer who has issue with the bill
• Making outbound calls for potential clients
• Upselling
• Processing payments

Provider Relation – Client Specialist – Healthcare Account - Flow health - Philippines

(2021-04 - 2024-01)

• Provide customer service
• Coordinating with the Lab for result
• Data Entry
• Creating Company Onboarding
• Making outbound calls to follow up with our clients or customers
• Managing and sending out emails
• Managing Asana and Slack Tasks and Request
• Managing Google Sheet
• Scheduling clients for appointments

Virtual Assistant – Solar Account – Freelance - PDM - Philippines

(2023-03 - 2023-08)

• Plot new accounts on all the Monitoring trackers and will update them daily
• Update the installed accounts to "Enphase" status
• Move accounts from Stage 1 to Stage 5 in Enphase
• Create a change order invoice in Sunnova
• Follow up late accounts and accounts with problems during installation and/or activation
• Complete other assigned tasks necessary to support the Monitoring Department

Virtual/Admin Assistant to CEO (Part time) - Apexmist - Philippines

(2019-08 - 2022-02)

• Managing emails and phone calls for meeting schedules
• Preparing and keeping online records of customer spreadsheets
• General Accounting
• Organize CEO's' calendar of appointments
• Create necessary presentations
• Administrative work
• Provide customer service

Scheduler/Appointment Setter - Upwork - Philippines

(2020-10 - 2021-03)

Seasonal Account

• Schedule appointments for Caregiver/Dietitian
• Outbound/Inbound calls

Chat Support Representative - Maklook Corporation - Philippines

(2019-07 - 2020-07)

• Handling customer's regarding general concerns, deposits, withdrawals and reconciliation of their accounts
• Reporting of any fraudulent transaction from client's account

Recruitment Assistant - Y.R.S - Philippines

(2019-02 - 2019-07)

• Identifying future hiring needs and developing job descriptions and specifications
• Collaborating with department managers to compile a consistent list of requirements
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions
• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company
• Assessing applicants' knowledge, skills, and experience to best suit open positions

Customer Service Representative II – Phone Banker - Concentrix - Philippines

(2018-08 - 2019-02)

Citibank Credit Cards USA

• Checking fraudulent activities
• Checking transactions
• Adding users
• Upgrading the account
• Payment

Technical Support Representative – Payroll Specialist - Convergys - Philippines

(2016-08 - 2017-04)

Accounting Software

• Accommodate Calling Clients about their Payroll Concern in QuickBooks
• Troubleshooting of the Software
• Filling /Submitting Tax forms
• Checking transactions
• Adding employees
• Balancing the account

OJT- Accounting Assistant - Felicidad B. Diva & CO., CPA's - Philippines

(2015-11 - 2016-02)

• Resolved accounting discrepancies
• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions
• Audit Emilio S. Lim Appliances documents and financial reports and total balance

Bachelor of Science - Accountancy Technology - National College of Business and Arts (2012 - 2016) Taytay, Rizal