CSR/Sales Rep - Billing/Telco Account - Movate Philippines - Philippines
(2024-06 - 2025-08)
- Answering inbound calls from customer who has issue with the bill
- Making outbound calls for potential clients
- Upselling
- Processing payments
Provider Relation – Client Specialist – Healthcare Account - Flow health - Philippines
(2021-04 - 2024-01)
- Provide customer service
- Coordinating with the Lab for result
- Data Entry
- Creating Company Onboarding
- Making outbound calls to follow up with our clients or customers
- Managing and sending out emails
- Managing Asana and Slack Tasks and Request
- Managing Google Sheet
- Scheduling clients for appointments
Virtual Assistant – Solar Account – Freelance - PDM - Philippines
(2023-03 - 2023-08)
- Plot new accounts on all the Monitoring trackers and will update them daily
- Update the installed accounts to "Enphase" status
- Move accounts from Stage 1 to Stage 5 in Enphase
- Create a change order invoice in Sunnova
- Follow up late accounts and accounts with problems during installation and/or activation
- Complete other assigned tasks necessary to support the Monitoring Department
Virtual/Admin Assistant to CEO (Part time) - Apexmist - Philippines
(2019-08 - 2022-02)
- Managing emails and phone calls for meeting schedules
- Preparing and keeping online records of customer spreadsheets
- General Accounting
- Organize CEO's' calendar of appointments
- Create necessary presentations
- Administrative work
- Provide customer service
Scheduler/Appointment Setter - Upwork - Philippines
(2020-10 - 2021-03)
Seasonal Account
- Schedule appointments for Caregiver/Dietitian
- Outbound/Inbound calls
Chat Support Representative - Maklook Corporation - Philippines
(2019-07 - 2020-07)
- Handling customer's regarding general concerns, deposits, withdrawals and reconciliation of their accounts
- Reporting of any fraudulent transaction from client's account
Recruitment Assistant - Y.R.S - Philippines
(2019-02 - 2019-07)
- Identifying future hiring needs and developing job descriptions and specifications
- Collaborating with department managers to compile a consistent list of requirements
- Attracting suitable candidates through databases, online employment forums, social media, etc.
- Conducting interviews and sorting through applicants to fill open positions
- Keeping up-to-date on current employment legislation and regulations and enforcing them within the company
- Assessing applicants' knowledge, skills, and experience to best suit open positions
Customer Service Representative II – Phone Banker - Concentrix - Philippines
(2018-08 - 2019-02)
Citibank Credit Cards USA
- Checking fraudulent activities
- Checking transactions
- Adding users
- Upgrading the account
- Payment
Technical Support Representative – Payroll Specialist - Convergys - Philippines
(2016-08 - 2017-04)
Accounting Software
- Accommodate Calling Clients about their Payroll Concern in QuickBooks
- Troubleshooting of the Software
- Filling /Submitting Tax forms
- Checking transactions
- Adding employees
- Balancing the account
OJT- Accounting Assistant - Felicidad B. Diva & CO., CPA's - Philippines
(2015-11 - 2016-02)
- Resolved accounting discrepancies
- Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions
- Audit Emilio S. Lim Appliances documents and financial reports and total balance
