Robelyn Hinoo

I am a dedicated and people-oriented Customer Service Representative with 5 years of experience in the BPO industry, supporting customers in their telecommunications concerns. I'm dependable, eager to learn, and always ready to contribute to a team while continuing to grow both personally and professionally. This experience has taught me how to communicate with empathy, solve problems efficiently, and stay calm under pressure.

Customer Service Representative - The Results Companies

(2016-01 - 2021-12)

• Assisted customers with inquiries related to cable, phone, and internet services through inbound calls.
• Resolved billing concerns, account issues, service requests, and technical troubleshooting.

Property Real Estate Assistant - The Williams Corporation

(2022-01 - 2023-12)

• Contacted prospective clients to generate leads and identify potential buyers or sellers.
• Qualified leads by gathering client needs and scheduling appointments for real estate agents.

Lead Logistics Operation - Cargo Technologies

(2023-01 - 2026-12)

• Monitored shipment status, resolved delivery issues, and communicated updates to customers and stakeholders.
• Led daily logistics operations to ensure the timely and accurate movement of shipments.

Diploma - Engineering Technology - Computer Technology - Mindanao State University (2012-01 - 2013-12)