Robert Magpatoc

Detail-oriented professional with experience in credentialing, back-office support, research, validation, annotation, and technical support. Skilled in MS Office, data management, and compliance processes. Strong communication skills and ability to adapt across diverse industries.

Credentialing Specialist - Worldwide Resource Solutions - Quezon City, Philippines

(2025-01 - 2025-09)

• Verified and maintained healthcare professionals' credentials and licenses.
• Ensured compliance with regulatory standards and patient safety.
• Supported onboarding and document review processes.

Account Representative (Back Office) - InteLogix PH - Pasig City, Philippines

(2024-02 - 2024-10)

• Handled settlements, clearances, record maintenance, and compliance.
• Provided administrative and IT support for non-client-facing operations.

Research Analyst / ID Validator / Data Annotator - Element Inc. - New York, USA

(2022-11 - 2024-01)

• Conducted research to enhance digital identification security (e.g., mobile banking).
• Processed and validated customer documents for daily operations.
• Annotated and labeled datasets to improve deep learning model accuracy.

Online KYC Agent - Asti Business Services Inc. - Mandaluyong City, Philippines

(2021-06 - 2022-11)

• Managed compliance-related KYC processes for individuals and corporate clients.
• Approved/rejected applications based on technical and regulatory requirements.
• Ensured turnaround time (TAT) compliance.

Technical Service Representative (Aftersales) - Teleperformance - Davao City, Philippines

(2018-03 - 2018-09)

• Assisted customers with troubleshooting and equipment installation.
• Maintained records of customer interactions.
• Collaborated with teams to improve system requirements.

Senior High School - Bernardo D. Carpio National High School (2018-03)

Primary Education - San Miguel Elementary School (2011-03)