Crew Travel Specialist - Carnival Cruise – Cruise Administration Services, Inc. - Manila, Philippines
(2024-09)
- Assist crew members in selecting the flight that matches the cruise assignment based on the joining and sign-off dates of crew members
- Process new flight reservations, amendments, cancellations, and rebookings for crew members
- Advise team members on cabin selection, embarkation ports, travel documentation, and pre- and post-cruise arrangements
- Handle flight inquiries through phone, email, chat, or other channels
- Resolve booking issues, complaints, itinerary concerns, and service-related questions
- Coordinate with flight reservations, onboard operations, port services, hotels, airlines, and other travel partners when necessary
- Ensure crew members' information and booking details are accurate
- Assist in resolving flight-related pre-cruise operational issues
Travel Experience Specialist - Hopper - Manila, Philippines
(2021-05 - 2024-02)
- Support customers via chat, email, and voice to ensure they have the best post-booking service
- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically processing voids, refunds with waivers, exchanges, and schedule changes
- Work with multiple GDS (Sabre, Amadeus) and a variety of internal tools and systems to assist guests with Hopper air bookings
- Help users navigate the Hopper app, troubleshoot bugs, and provide guidance on new features
- Constantly prioritize and re-prioritize a high volume of incoming travel requests for air customers
- Provide an exceptional level of customer service to all users who contact Hopper
Corporate Travel Executive - Pacific Arena Ltd - Singapore, Singapore
(2017-09 - 2019-04)
- Issues/re-issue business travel air tickets (domestic and international)
- Reserve flight bookings using GDS and airline websites for budget carriers
- Ensures business travelers' flight preferences such as seat assignments, frequent flyer programs, meal requests and travel documents
- Assists with visa processing and issuance
- Assists with hotel booking/reservation as well as chauffeur
- Prepares and issues X.O. to partnered accounts in Thailand, Philippines, and other countries
Travel Consultant - Hawaiian Airlines, Teleperformance - SM Fairview Quezon Philippines
(2016-08 - 2017-08)
- Assists with all travel-related services such as US domestic and international flight, meet and greet services
- Updates client profile and database for future travel requirements
- Monitors monthly targets and sales
- Assists on discounted air tickets for staff ID
- Functions as online web support through emails and phone calls
- Processes ticket reissuances and refunds
Senior Corporate Travel Consultant - Kanoo Corporate Travel - Dubai, United Arab Emirates
(2011-09 - 2015-07)
Handled and assisted big and busiest corporate accounts of Kanoo Travel in the Middle East (Siemens Account – 3 years / Johnson & Johnson – 1 year)
- Catered to more than 80 different international airlines for corporate clients' flight ticket requests
- Assisted with all travel-related services such as domestic and international tickets, holiday packages, car hires, meet and greet services, outbound/inbound visas, and travel insurance
- Investigated new travel destinations, hotels and other facilities and attractions
- Prepares, reviews and submits monthly stock reports to Revenue Accounts
- Maintains an updated corporate/company profile for future travel requirements
- Monitors monthly targets and sales
Travel Consultant - Seat Holidays - Dubai, United Arab Emirates
(2009-11 - 2011-01)
- Prepares custom-made tour packages for top and VIP clients
- Assists both retail customers and sub-travel agencies with their flight and hotel bookings
- Arranges the updated rates sent by contact tour operators into a competitive hotel package
- Issues hotel vouchers and tallies the daily sales reports
- Handles both the Visa Section and Ticketing/Reservations department
Ticketing/Reservations Officer - Dreamline Travel (IATA) - Dubai, United Arab Emirates
(2008-07 - 2009-07)
- Assists individuals or groups in planning their international travel
- Prepares TRF (Ticketing Request Forms) and Purchase Orders for paying travel products from other suppliers
- Sells and provides quotations for all travel-related products such as air tickets, hotels, tour packages, cruises, rail tickets, and travel insurance
Ticketing/Reservations Agent - Nexus Travel (IATA) - Manila, Philippines
(2007-04 - 2008-07)
- Issue manual and electronic tickets on domestic and international flights
- Investigates new travel destinations, hotels and other attractions
- Takes care of the provision of up-to-date passenger tariffs from different airlines
