Rochelle G. David
Customer Care Representative
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About
Dedicated and customer-focused professional with 2 years & 3 months of experience as a Customer Care Representative supporting telecommunications customers, along with experience in the food service industry. Experienced in handling customer inquiries, billing concerns, payment processing, basic technical troubleshooting, and delivering excellent customer experiences. Eager to bring strong communication skills, adaptability, and a positive attitude to a customer service team while continuing to develop professionally.
Experience
Service Crew - Mcdonalds & Jollibeee
Dedicated and customer-oriented Service Crew member with experience in providing excellent customer service in fast-paced restaurant environments. Skilled in taking orders, processing payments, preparing food, maintaining cleanliness, and ensuring customer satisfaction. A reliable team player with strong communication skills, a positive attitude, and the ability to work efficiently under pressure.
Admin Assistant - The Courtyard Deli&Cafe
Skilled in managing documents, scheduling appointments, handling emails and phone calls, maintaining records, and assisting with daily office operations. Proficient in Microsoft Office applications, with strong communication, time management, and organizational skills.
Customer Care Rep - Alorica & Iqor
Customer-focused Customer Care Representative with experience providing support for telecommunications customers. Skilled in handling billing inquiries, account management, payment processing, and basic technical troubleshooting for mobile and internet services. Strong communication, problem-solving, and multitasking abilities, with a commitment to delivering excellent customer service and resolving customer concerns efficiently.
Education
HUMSS - New Era Senior High School (2021-01 - 2022-12)
