Skip to main content
BeBee
Radar
Rodel Bangcailan

Rodel Bangcailan

Looking for opportunities

Talent
DavaoMember since May 17, 2026
Advanced TroubleshootingNetwork & Service AnalysisTroubleshooting, Diagnosing and Replacing Parts of Computer DesktopMSMG TOOLKITWDS role in Windows 12 serverAOMEI SOFTWAREVNCAnydeskFirewall and security rulesRouter/ONT configuration and diagnosticsDNS, DHCP, NAT and load balancing conceptsTCP/IP configurationCyberlink PowerdirectorPhotoshopExcelPowerPointWordSpreadsheet Open OfficeSalesforceCustomer Relationship Management (CRM)Excellent time management skillsHigh level of maturity and sense of responsibilityAbility to work in a team driven environmentMotivated and always willing to learn new thingsIndependent and self-sufficient in handling tasksExtremely organized and detail orientedWilling to be trained
·

Hire this person

Send a job offer directly to this candidate

Advanced TroubleshootingNetwork & Service AnalysisTroubleshooting, Diagnosing and Replacing Parts of Computer DesktopMSMG TOOLKITWDS role in Windows 12 server

About

I am looking for a position where I can use my knowledge and expertise, as my assets and advantage, to help and contribute to any company or organization that has a good reputation in their industry.

Experience

Level 2 Technical Support Engineer at VIEWQWEST INC. (2023-02 – Present)

The Level 2 Technical Support Engineer provides advanced technical troubleshooting and resolution for complex broadband, network and service-related issues escalated from Level 1 support. The role focuses on deeper diagnostics, network analysis and coordination with internal engineering teams to ensure service restoration within SLA targets.

  • Handle escalated incidents from Level 1 support
  • Perform deep-dive analysis of internet, fiber and network related issues
  • Investigate intermittent connectivity, packet loss, latency and service degradation
  • Analyze logs, monitoring tools and network performance data
  • Perform advanced diagnostics on ONT, routers and ISP network components
  • Validate DHCP, DNS, VLAN and routing configurations
  • Work closely with Level 3 Support for real-time network monitoring and fault isolation
  • Escalate complex issues to Level 3 / Engineering teams when required
  • Drive incident resolution within SLA timelines
  • Maintain detailed and accurate troubleshooting documentation
  • Update ticket status with technical findings and actions taken
  • Participate in major incident management during outages
  • Ensure proper handover and follow-up on pending cases

I.T SPECIALIST at COMMSEC INC. (2021-11 – 2023-01)

  • Provide technical support service remotely or directly
  • Install Windows 10 Operating System
  • Install Microsoft office software
  • Laptop Configuration
  • Extend Accounts privileges
  • Troubleshoot software applications and laptops

Technical Support at KAKAMPI DIGITAL MEDIA (2021-10 – 2021-11)

  • Provide technical support
  • System Application Operator

REGKIT OPERATOR at PHILSYS – Philippine Statistic Authority (PSA) (2021-07 – 2021-10)

  • Data Encoding in a system for demographic information of registrants
  • Performed Troubleshooting in system application and biometrics

INFORMATION SYSTEM ANALYST I/ADMINISTRATIVE ASISTANT I (Technical Support) at PHILSYS – Philippine Statistic Authority (PSA) (2021-03 – 2021-06)

  • Update, Configure and Test registration Kits for registration centers
  • Train personnel in the Conduct of Refresher Training of Step 2 Registration Team (PRT) personnel
  • Provide Technical Support to registration center

CONTACT TRACER at DILG-DIGOS (2020-11 – 2020-12)

  • Contact to newly diagnosed patients and potentially exposed people
  • Locate the specific locations of patients and potentially exposed people
  • Submit weekly accomplishment reports at office
  • Distributing relief goods to affected households
  • Monitoring close contacts

I.T SUPPORT at EDP-INFOTECH (I.T SUPPORT), Gaisano Grand Group of Companies (2016-06 – 2020-01)

  • Provide technical support in works station in deferent departments
  • Perform system updates
  • Responsible for providing technical support, including the installation, maintenance and repairing of the company's computer system
  • Monitoring and Maintenance of computer systems and networks
  • Setting up of new users' accounts and profiles and dealing with password issues (user access control)
  • Installation and configuration of computer hardware operating systems and applications
  • Responsible of Technical Evaluation on Computer Peripherals
  • Performed basic TCP/IP configuration
  • Remote Computer Desktop (Using VNC application)
  • Set up Computer Printers and Scanners
  • Install and Configure System Software Applications
  • Bio Clock Time and Attendance Admin
  • Server and Desktop admin
  • Performed System Reading
  • Reading of ECPAY
  • Reading of Bank Card Terminals

TECHNICAL SUPPORT STAFF (DESU-TSS) at DIGOS COMELEC (2019-05 – 2019-05)

  • Installing and preparing VCM peripherals
  • Perform final testing and sealing on VCM
  • Provide technical support procedures on VCM (Voter's Counting Machine)
  • Troubleshoot the VCM in case of system defect

Intern OJT at Digos Doctor's Hospital INC. (2014-11 – 2015-02)

  • Video Editing using Cyberlink Powerdirector
  • Set up PowerPoint presentation
  • Photo Editing using Photoshop
  • Data Encoding using Spreadsheet Open Office
  • Printing some important documents
  • Maintained Computer Desktop and Printers
  • Install and Repair CCTV

In-house OJT at University of Mindanao Digos Campus (2014-09 – 2014-10)

  • Data Encoding
  • Photo Editing
  • Video Editing
  • Working in Excel, PowerPoint and Word
  • Maintain Desktop Computer

Education

Bachelor of Science in Information Technology (BSIT) – University of Mindanao Digos Campus (2011 – 2015)

Secondary – Digos City National High School (2007 – 2011)

Elementary – Digos City Elementary School (2001 – 2007)

Skills

Rodelbangcailan.69

Reviews