Rodolfo Vallo

Over 10 years of applied experience working as a crew member and Shift Supervisor in International Fastfood Chain, I am highly skilled in people management, quality of service and the food service. Highly experienced as a crew leader with 5 years experience. Conducting and training new staff.

Make training plan for newly member. Excellent and experienced in Quality, Service, Cleanliness and Values of the restaurant. Excellent in handling customer service and providing restaurant great experience Highly experienced making a preparation high standard food for the guests.

Responsible for the accounting liability of the restaurant reports. Knowledgeable in coffee making. Preparing pastries.

Shift Supervisor - McDonald's Edmonton - Edmonton, AB, Canada

(2023-11 - 2026-01)

• Supervised daily operations, ensuring compliance with safety protocols and quality standards.
• Trained and mentored team members, enhancing productivity and teamwork.
• Analyzed workflow processes to identify areas for efficiency improvements.
• Coordinated shift schedules, optimizing labor allocation to meet operational needs.
• Conducted routine inspections and preventative maintenance on industrial equipment.
• Diagnosed equipment malfunctions and implemented effective repair solutions.
• Coordinated receipt of incoming shipments, verifying quality and quantity against purchase orders.

Waiter - Waiter Ritual Cafe - Abu Dhabi

(2022-06 - 2023-10)

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained customer satisfaction with timely table checks to assess food and beverage needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Used cash registers and credit card machines to cash out customers.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
• Inspected dishes and utensils for cleanliness.

Crew Trainer - Emirates Fastfood LLC Company - Abu Dhabi, Al Ain

(2019-07 - 2022-06)

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.