Roen Reyes

Detail-oriented professional with experience in content quality, marketing, and AI tools. Native Tagalog speaker with strong English proficiency, analytical skills, and a passion for delivering accurate, high-quality AI data evaluations.

Independent AI Content Evaluator (Present)

Personal Project

• Evaluated and ranked AI-generated responses based on accuracy, language quality, clarity, and contextual relevance.
• Assessed AI outputs for grammar, factual consistency, and compliance with prompt instructions.
• Identified errors and inconsistencies, providing structured feedback to improve response quality.
• Utilized AI tools to compare outputs and apply objective human evaluation using defined quality criteria.

Customer Service Representative – Comcast Billing Account at Sitel Philippines (2015-01 – 2017-12)

• Evaluated customer concerns and provided accurate, guideline-compliant resolutions through active listening and critical thinking.
• Maintained quality assurance (QA) standards while meeting performance and compliance requirements.
• Reviewed and documented customer interactions with a high level of accuracy, consistency, and attention to detail.
• Demonstrated strong Tagalog and English communication skills in a fast-paced environment.

BS Business Administration in Marketing Management – Polytechnic University of the Philippines (2021-01 – 2026-12)

– Muzon High School (2004-01 – 2008-12)