Roger Fruta

Experienced sales and CSR with 8+ years in the BPO industry supporting North American clients, including major Canadian telecoms. Skilled in outbound/inbound sales, objection handling, and maintaining high customer satisfaction under pressure. Proficient with Salesforce, softphone tools, and productivity platforms like MS Teams and Slack. Eager to leverage communication and sales skills in a high-impact B2B sales role.

Inbound & Outbound Sales Support Specialist (Virgin Plus/ Bell Canada) - QUANTRICS - Naga City, Camarines Sur

(2024-09 - 2025-09)

• Consistently drove sales through inbound/outbound calls for Canadian telecom customers, converting inquiries into sales.
• Expert in managing objections and guiding customers with product knowledge.
• Tools: Salesforce, Citrix, Ordermax, Oneview, CTI, SCIT, Avaya, MS Teams, Slack, Outlook.

Travel Agent: Inbound, Chat and Email Sales Support Specialist (Viator/ Trip Advisor) - CONCENTRIX - Quezon City, NCR

(2023-03 - 2024-07)

Managed global travel bookings via inbound calls, chat, email, and WhatsApp in a high-volume setting. Balanced sales and service, using persuasive techniques for lead engagement, qualification, and follow-up. Conducted outbound calls to resolve booking issues, assist with itinerary changes, and support upselling of tours and activities. Delivered personalized recommendations for a seamless customer experience.

CSR and Sales Support Associate (In-house company) - R1 RCM - BGC, Taguig City

(2022-09 - 2023-03)

Served as main contact for U.S. patients and insurers, resolving billing concerns with empathy and clarity. Handled follow-ups and callbacks to ensure timely claim resolution. Coordinated with physicians and teams to ensure accurate documentation—key skills for B2B sales and client management.

Digital Sales and Support Advisor (Uber Foods and Uber Delivery) - CONCENTRIX - Quezon City, NCR

(2020-12 - 2022-08)

Led onboarding and Tier II support for North American restaurant owners using food delivery platforms. Handled escalations, guided new account activations, and supported product education and client follow-ups—key SDR functions. Collaborated with teams to resolve technical issues.

Account Services and Upsell Advisor (Origin Energy) - ACCENTURE - Quezon City, NCR

(2019-01 - 2020-12)

Supported Australian utility clients with billing, account updates, and troubleshooting via phone and email. Maintained strong metrics like first call resolution and low handling time, highlighting communication, efficiency, and SDR-ready rapport-building skills.

Customer Engagement Associate - SITEL (FOUNDEVER) - Mandaluyong City, NCR

(2016-07 - 2019-01)

Resolved fraud and transaction disputes for a U.S. financial institution, requiring strong investigation skills. Applied attention to detail, critical thinking, and active listening—key traits for handling objections and qualifying leads in sales.

Bachelor of Arts - Political Science - Ligao Community College (LCC) (2014 - 2016)