Roland Magadia

Licensed Professional Teacher (LPT) with over five years of combined experience in Sales Account Management, Customer Service, Administrative Support, Lead Generation, and Production Operations. Proven ability to manage client accounts, build strong customer relationships, provide excellent customer service, and support business operations in fast-paced environments. Experienced in using HubSpot CRM for customer relationship management, sales support, account tracking, and customer record management.

Possesses strong communication, organizational, and problem-solving skills with a solid educational background in Information Technology and Education.

Sales Account Manager at Manila DGBPO – CPR First Aid Australia (2024-02 – Present)

• Manage inbound and outbound sales inquiries from prospective and existing clients.
• Utilize HubSpot CRM to manage customer records, monitor sales pipelines, and maintain accurate client information.
• Prepare quotations, invoices, and course enrollment documents.
• Coordinate customer bookings and training schedules with internal departments.
• Build and maintain long-term client relationships.
• Provide after-sales support and promptly resolve customer concerns.

Results Associate – Customer Service Representative (Healthcare Account) at ResultsCX Lipa (2022-08 – 2024-03)

• Handled inbound customer service calls for a healthcare insurance account.
• Assisted members with inquiries regarding insurance eligibility, benefits, claims, coverage, and billing.
• Resolved customer concerns while providing accurate information and excellent customer service.
• Documented customer interactions and maintained accurate account records.
• Consistently met quality, productivity, and customer satisfaction metrics.

Administrative Aide at Mindoro State University (2020-10 – 2022-08)

• Prepared reports, memoranda, correspondence, and official documents.
• Maintained filing systems and confidential records.
• Coordinated meetings, schedules, and administrative activities.
• Provided administrative support to faculty, students, and visitors.

Lead Generation Specialist - Part-time at Web Leads LLC (2020-07 – 2021-07)

• Conducted online research to identify prospective clients.
• Generated qualified leads and maintained customer databases.
• Prepared lead generation reports.

Production Operator at Mitsuba Philippines Batangas Corporation (2017-09 – 2018-02)

• Operated production equipment according to quality and safety standards.
• Performed quality inspections and basic troubleshooting.
• Worked collaboratively to achieve production targets.

Master of Arts in Education in Social Science – University of Perpetual Help System DALTA

Graduate Studies in Social Science – University of Perpetual Help System DALTA

Bachelor of Secondary Education in Social Studies – Eastern Mindoro College, Inc. (2024)

Bachelor of Science in Information Technology in Information Technology – Mindoro State College of Agriculture and Technology (2020)

Computer Hardware Servicing NC II in Computer Hardware Servicing – Mindoro State College of Agriculture and Technology (2017)