Romarie Henoguin

Customer Service and Financial Account Professional with over five years of experience supporting clients in financial services, healthcare, and administrative operations. Skilled in customer account management, transaction support, documentation, records maintenance, and resolving customer concerns while maintaining the highest standards of accuracy and confidentiality. Proven ability to build strong client relationships, meet performance targets, and deliver exceptional service in fast-paced environments.

Seeking to contribute my customer service expertise, attention to detail, and commitment to operational excellence as a Customer Sales and Service Associate with Bank of the Philippine Islands (BPI).

Administrative Support - Johansson's Lodge and Restaurant - Olongapo City

(2024-06 - 2025-12)

• Supported day-to-day business operations, including payroll monitoring, scheduling, inventory, and financial record maintenance.
• Prepared operational reports and maintained accurate documentation.
• Assisted in supervising staff and ensuring smooth customer service operations.
• Coordinated daily administrative activities while maintaining organized records.

Account Specialist – Financial Services - TDCX Philippines - Pasig City

(2021-06 - 2022-11)

• Delivered customer support through phone, email, and chat while consistently meeting productivity and customer satisfaction targets.
• Assisted customers with account inquiries, billing concerns, payment issues, and account updates.
• Investigated customer concerns and provided accurate and timely resolutions.
• Maintained confidentiality of customer financial information while ensuring compliance with company policies.
• Analyzed customer data to improve service quality and operational efficiency.
• Collaborated with internal teams to resolve complex customer issues promptly.

Customer Care Specialist - Concentrix Philippines - Pasig City

(2014-06 - 2016-12)

• Assisted U.S. healthcare providers with account inquiries, billing concerns, and documentation.
• Verified customer information and updated account records with a high degree of accuracy.
• Maintained confidentiality while handling sensitive customer information.
• Delivered excellent customer service in a high-volume environment.
• Documented customer interactions in accordance with company procedures.

HR Personnel - Telan Hipe Flores Telan & Associates Law Office

(2013-12 - 2014-05)

• Maintained confidential employee records and documentation.
• Processed payroll and attendance records.
• Assisted in recruitment, onboarding, and administrative functions.
• Prepared reports and ensured accuracy of employee records.

Legal Account Officer - Telan Hipe Flores Telan & Associates Law Office

(2013-05 - 2013-11)

• Monitored client accounts and maintained accurate financial records.
• Contacted clients regarding account updates and payment schedules.
• Prepared reports and maintained organized account documentation.

Bachelor of Elementary Education - Elementary Education - Isabela State University – Cabagan Campus (2009 - 2013)