Romark Limtingco

I am a dependable professional with over 10 years of mixed experience in English teaching, customer and technical support, operations, and content moderation. Throughout my career, I have built strong communication skills, learned to explain ideas clearly, and used technology to deliver good work. I began as an online ESL teacher, which strengthened my ability to use clear English and adjust my style for different people.

I then moved into customer and technical support, helping people solve problems and answering questions through chat, email, and phone. In recent years, I have focused on operations and content moderation, using online tools and AI systems to check and manage information carefully. I enjoy learning new tools, writing clearly for different needs, and I am known for being reliable, flexible, and committed to high-quality results.

Account Manager / Virtual - SPARKLEPRO CLEANING LLC

(2026-04 - 2026-07)

• Responded promptly and professionally to client inquiries regarding residential and commercial cleaning services via phone, email, chat, and SMS. Identifies violations in community guidelines or legal regulations.
• Coordinated cleaner schedules, client appointments, walkthroughs, and recurring service bookings to ensure smooth daily operations. Ensures fairness and accuracy in content moderation decisions.
• Repaired and sent service quotes, invoices, and payment reminders while maintaining accurate client records. Handles sensitive content with professionalism and empathy.
• Managed CRM and operational platforms, including Jobber, Quo, Slack, and Kumospace, ensuring information remained current and organized.
• Assisted with onboarding subcontractors by coordinating documentation, W-9 forms, insurance requirements, and agreements.
• Monitored job progress, communicated with cleaners and clients, and resolved scheduling conflicts or service concerns promptly.
• Supported recruitment efforts by screening applicants, coordinating interviews, and maintaining candidate records.
• Performed administrative, operational, and customer support tasks as assigned by management.

Content Evaluation - TASKUS CHR AI Services

(2024-11 - 2026-04)

• Reviews user-generated content such as posts, comments, images, and videos.
• Identifies violations in community guidelines or legal regulations.
• Applies policies and guidelines with accuracy and consistency.
• Ensures fairness and accuracy in content moderation decisions.
• Recognizes and reports trends in content violations or policy breaches as needed to provide valuable insights to improve moderation processes and content policies.
• Handles sensitive content with professionalism and empathy.
• Escalates complex cases to support or policy teams when necessary.
• Utilizes AI-powered tools and other technologies to streamline moderation efforts and improve efficiency.

Operations Support - DR CATERING EVENT SERVICES

(2023-01 - 2024-11)

• Responded promptly and professionally to client inquiries regarding services and other relevant information via chat.
• Confirmed client bookings and schedules accurately, as provided by management.
• Provided support for the company's social media pages as needed.
• Reviewed contracts and related attachments to ensure completeness and compliance with company standards.
• Coordinated assigned tasks with relevant personnel to maintain smooth operations.
• Managed calendars and schedules to ensure seamless transitions between events.
• Performed messengerial and delivery tasks as required.
• Assisted with field operations when necessary.
• Demonstrated excellent attendance and punctuality at all times.
• Performed additional duties and responsibilities as assigned by management.

ETL Developer - ASTI BUSINESS SERVICES (GLOBE TELECOM)

(2021-04 - 2022-11)

• Formulated action plans for product releases and supported training and integration activities.
• Updated curricula and training materials as needed and delivered training sessions for internal and external users.
• Collected, analyzed, and presented data to guide training and development focus areas.
• Managed daily production schedules and ensured timely resolution of issues, change requests, and month-end activities.
• Maintained operational, compliance, and control documentation and ensured secure storage and backup processes.
• Monitored production events, identified problem trends, and coordinated technical support and escalations as needed.
• Liaised with vendor partners and business users to maintain smooth operations and service levels.
• Provided input during operational and service agreement reviews and supported the fulfillment of standard work requests.

Administrative Assistant - DR. JOSE N. RODRIGUEZ MEMORIAL HOSPITAL

(2014-11 - 2019-01)

• Started as Administrative Assistant I in 2014 and was promoted to Administrative Assistant II in 2015 within a government agency.
• Acted as secretary to the second-in-command of the institution, preparing vital documents, files, and presentations for the superior.
• Performed daily secretarial tasks for all medical departments and served as front desk officer for the Office of the Medical Center Chief.
• Ensured completion, accuracy, and control of important documents, and processed death certificates for the Health Information Management Department.
• Streamlined data processing and file retrieval by implementing APPSHEET, improving efficiency for the Health Information Management Department.
• Provided comprehensive secretarial support to the head of the Health Information Management Department.
• Trained in and applied various clerical and administrative functions, consistently achieving an average performance rating of 4.75 (Very Satisfactory).

Customer / Technical Support - BODOG NATION (DA JANEIRO)

(2013-10 - 2014-04)

• Assisted in creating new player and client accounts.
• Provided support for player and client account concerns and troubleshooting issues.
• Educated players and clients on account maintenance procedures and top-up processes.
• Managed account security issues and ensured proper resolution for players and clients.
• Encouraged players and clients to upgrade or top-up their accounts to enhance their experience.
• Performed additional tasks and responsibilities as assigned.

Customer / Technical Support - SITEL PHILIPPINES

(2011-12 - 2013-05)

• Resolved customer issues through chat, email, and phone support.
• Investigated and responded to customer inquiries accurately and in a timely manner.
• Ensured an excellent customer experience by providing prompt and precise assistance.
• Maintained confidentiality of customer and company information at all times.
• Earned individual awards for exemplary handling time, workflow and process adherence, and punctuality.
• Contributed to Team Trinidad, which received the Best Team Monthly Award for six consecutive months.

Online English Teacher - ASKIM ONLINE ENGLISH TUTORIAL

(2010-08 - 2011-08)

• Conducted ESL classes by phone using an online system while maintaining the required quality and teaching standards.
• Ensured follow-up of learning materials through email and chat communications.
• Started and finished classes punctually in accordance with the set schedule.
• Facilitated an energetic and engaging teaching approach to enhance students' character, learning style, knowledge, and attitude.
• Helped establish and maintain a disciplined, cooperative, and professional learning environment.

Bachelor of Secondary Education - English - HOLY ROSARY COLLEGE FOUNDATION