Ronald

Customer support and community management professional with experience across Finance, E-commerce, Blockchain, and Web3, with a strong background in technical support, customer service, community management, social media support, and content creation. Seeking a position where I can utilize my skills and years of experience, contribute to the team's success, and continue growing both professionally and personally.

Customer Tech Support - Trustyfy

(2025-01 - 2026-12)

• Provided technical support for Blockchain and traditional finance transactions.
• Provided customer support for crypto-related features.
• Resolved customer issues in a warm and friendly manner.

Community Manager and Customer Support - Portal Gaming

(2023-01 - 2026-12)

• Managed the Telegram group of Portal.
• Provided customer support and community members with the information they needed.
• Supported Portal social media platforms.

Ambassador - SKALE

(2022-01 - 2023-12)

• Supported SKALE social media platforms.
• Created graphical and written content.
• Educated the community about SKALE and its products.
• Provided customer support regarding SKALE products.

Regional Ambassador - Covalent

(2021-01 - 2022-12)

• Supported Covalent social media platforms.
• Managed the regional group for the Philippines.
• Created graphical and written content.

Bachelor of Science - Civil Engineering - Pangasinan State University (2013-01 - 2018-12)

Rosales National High School (2010-01 - 2013-12)