Plant Supervisor at Agro Trade Integrated Venture Corp. (2025-10 – 2026-07)
To oversee the daily operations within a manufacturing or production plant and responsible for managing employees, ensuring safety regulations are adhered to, and coordinating and planning the production schedule.
- Supervise and coordinate staff: Assign duties, schedule shifts, monitor performance, and provide feedback or disciplinary actions as needed.
- Ensure safety compliance: Enforce workplace safety policies, conduct inspections, and ensure adherence to local, state, and federal regulations.
- Monitor production processes: Oversee operations to meet production schedules, maintain quality standards, and implement corrective measures when issues arise.
- Equipment and maintenance management: Assess machinery functionality, coordinate repairs, and schedule preventive maintenance.
- Inventory and resource management: Track inventory levels, order materials, and coordinate with procurement and logistics to ensure smooth operations.
- Implement operational improvements: Develop policies, optimize workflows, reduce waste, and improve efficiency.
- Training and development: Train new employees, mentor staff, and support professional development.
- Reporting and documentation: Prepare production reports, maintain records, and assist management with operational analysis.
Area Manager at Stopover Milktea Bar (2025-06 – 2025-08)
To oversees the operations of multiple locations, ensuring they meet performance goals and adhere to company standards
- Identify bottlenecks, streamline processes, and optimize resource allocation to improve efficiency and profitability.
- Recruit, train, and mentor store managers and staff, fostering a positive and productive work environment.
- Implement strategies to meet or exceed sales targets, increase revenue, and improve overall performance metrics.
- Monitor stock levels, manage inventory control, and minimize losses due to theft or damage.
- Manage budgets, control expenses, and contribute to the financial success of the assigned area.
- Demonstrated ability to motivate, inspire, and manage teams effectively.
- Excellent verbal and written communication skills for interacting with staff, customers, and senior management.
- Ability to identify and resolve operational issues, conflicts, and challenges.
- Proven ability to drive sales, implement marketing strategies, and achieve sales targets.
- Understanding of financial statements, budgeting, and expense management.
Escalation Dept. BPO at Quantrics Inc. (2022-12 – 2025-02)
To act as a point of contact for escalated cases, diagnosing and resolving problems, and collaborating with other teams to ensure customer satisfaction.
- Ability to analyze complex issues, identify root causes, and develop effective solutions.
- Ability to communicate clearly and empathetically with customers, both verbally and in writing.
- Technical knowledge and troubleshooting skills.
- Experience in a customer-facing role, preferably with experience handling escalated issues.
- A strong understanding of the company's products or services is often essential.
- Handling complex customer inquiries and complaints that have been escalated from other support teams.
- Identifying the root cause of issues and providing effective solutions, often requiring technical expertise.
- Maintaining clear and empathetic communication with customers throughout the resolution process, ensuring they are informed and satisfied.
- Identifying recurring issues and providing feedback to improve products, services, or processes.
- Representing the customer's needs and ensuring their concerns are addressed effectively.
- Ability to work effectively with other teams and individuals to resolve customer issues.
Plant Supervisor (CNC Supervisor / Production Controller) at Aluace Corporation (2018 – 2022)
To act with integrity, honesty and knowledge that promotes the culture and mission of the company. And to ensure that all the machines and equipment are working properly.
- Strong analytical skill which helps to identify the needs and challenges of the operation.
- Strong initiative and leadership, motivates the management team, lead and set as an example.
- The primary duty of a CNC supervisor is directing and overseeing the day-to-day activities of a team of CNC machinists.
- A keen eye for details on how to troubleshoot the machine.
- Basic understanding of computer programming and CAD/CAM software.
- Ability to comply with safety guidelines
- Strong problem-solving and multi-tasking skills
- Maintaining all computer system to be fully functioning.
- Involves examining production schedules and deadlines and determining how to best schedule employees and activities to complete jobs safely and efficiently.
- Develop training materials and manuals and periodically oversee employees to make sure they utilize best practices to carry out their duties.
- Oversees the production process to ensure delivery of high-quality products that meet daily operation needs.
- Ensures appropriate production rate to reduce delivery delays.
- Collaborates with the customer service and sales departments to identify and resolve quality concerns.
- Identifies any bottlenecks or delays in production; ensures necessary labor, materials, and other resources are available to relieve production bottlenecks and delays.
- Uses production planning and scheduling to limit materials shortages.
- Schedules maintenance and repair of machines used in production process to avoid downtime or delays.
Operation Manager at Popcornopolis (2014-04 – 2015-11)
To act with integrity, honesty and knowledge that promotes the culture and mission of the company. And to ensure that customer service standards are met.
- Strong analytical skill which helps to identify the needs and challenges of the operation.
- Effective communication skills in oral and written. A good communicator to the operation.
- Strong initiative and leadership, motivates the management team, lead and set as an example.
- To understand customer needs, prioritize all the concerns which relates to the customer.
- To communicates effectively to the operation, support functions and higher management.
- To prepare sale projections, expense budgets and analyze profit and loss.
- To motivate and built a strong team, develops a positive relationship among team members.
- To establish specific measurements of staff performance which leads to understand and analyze the potential team member.
- To provide, timely and respectful coaching and feedbacks to ensure operational excellence and to improve individual performance.
- To delegates the task to the team member properly and professionally.
- To implements house rules, company policies and standards established by the company and the government regulations.
- To infuse pride in organizational values and mission to all the team members.
- To provide a training and coaching to all management team to improve their skills in handlingthe business.
Store Manager at Costa Coffee (2005-07 – 2014-03)
To take accountability for the day-to-day running of the store and ensure that all the tasks are completed to deliver great coffee to our customers all the time.
- Enthusiasm to execute outstanding customer service, friendly manner and communicate confidently with customers.
- Honest, willing to learn, flexible and ability to work within a team individually.
- Reliable, committed, ability to engage the team and shows initiative.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To ensure all cash and stock is kept secure and that all necessary action is taken to ensure the handover of stocks & cash is done in a secure manner.
- To monitor the Store KPI report and translate into daily action as required.
- To ensure that the store is running profitable by controlling all the cost and monitoring the Cost of Goods required.
- Prepare the store monthly report for the line manager.
- Communicate the team by organizing and delivering team meeting to update them in store performance and KPI status.
- To train & coach team members as required to support them in delivering their roles effectively.
- To execute all aspects of "Right Person, Right Time" ensuring the effective control of manpower and that every team member is deployed in an appropriate manner.
- To ensure that all the brand standards are delivered throughout the shift to ensure complete customer satisfaction, completing all relevant costa check, food & health safety checks and taking all necessary remedial action or escalating as required.
- To deal with and resolve customer complaints in line with company policy & procedure.
