Ronson Parilla

Tier 2 Technical Support Specialist with over 2 years of experience providing advanced support for POS systems, credit card terminals, thermal printers, and network infrastructure. Skilled in hardware and software troubleshooting, POS deployments, QA testing, and remote technical support. Experienced in resolving escalated technical issues while delivering reliable solutions and excellent merchant support.

Tier 2 Technical Support Specialist - HotSauce Technologies

(2023-01)

• Provided Tier 2 technical support for POS systems and payment terminals.
• Troubleshot hardware, software, and network-related issues for merchants.
• Configured and supported credit card terminals and thermal printers.
• Assisted with POS deployments, upgrades, and system setup.
• Conducted QA testing including bug validation, regression testing, and beta testing for cloud-based solutions.
• Utilized remote troubleshooting tools such as AnyDesk and TeamViewer to resolve technical issues efficiently.
• Collaborated with internal teams to improve system performance and customer satisfaction.

Sales Service Representative / Technical Support - TELUS

(2020-07 - 2020-12)

• Handled the DELL SALES account, managing customer queries regarding consumer electronics.
• Specialized in computer hardware troubleshooting and consumer tech support.

Technical Sales Support Specialist - VXI Global Solutions, LLC

(2020-02 - 2020-03)

• Supported the ATT Mobility Department by assisting customers with mobile phone and service queries.
• Performed technical hardware troubleshooting for mobile devices.

Technical Support Specialist - Concentrix

(2019-02 - 2019-09)

• Managed technical assistance for the U-verse ATT Account.
• Resolved complex issues involving Fiber Internet, VoIP, Internet TV, and email support.
• Handled billing inquiries and account troubleshooting.

Document Controller / Liaison Officer - New Kanlaon Construction Inc.

(2013-06 - 2015-07)

• Facilitated daily management of project documentation and departmental records.
• Served as a Liaison Officer responsible for external registration and coordination.

Bachelor of Science - Computer Science - Dr. Carlos Lanting College

Primary and Secondary Education - Colegio de San Lorenzo