Rose Ann Ranido

Detail-oriented and accomplished professional with over 10 years of cross-functional experience spanning Quality Assurance, Operations, and Customer Success. Combines a solid technical background in Information Technology with advanced studies in Psychology. Proven expertise executing end-to-end functionality testing, System Integration Testing (SIT), and User Acceptance Testing (UAT), documenting system processes, and recommending enhancements to drive operational efficiency and customer satisfaction.

Exceptionally skilled at managing multiple tasks in fast-paced corporate environments while maintaining 100% data integrity and compliance.

Quality Assurance Engineer at Talino Fintech Foundry (2020-01 – 2026-06)

• Executed comprehensive end-to-end functionality, smoke, regression, system integration testing (SIT), and user acceptance testing (UAT) to eliminate critical system bugs and optimize platform usability.
• Authored thorough test cases, consolidated testing results, and managed the end-to-end bug tracking lifecycle in alignment with fintech compliance standards.
• Drove continuous process improvements and system enhancements that preserved 100% data integrity and absolute confidentiality for sensitive financial data.

Operations Associate at Baobab Enterprises (2018-12 – 2019-12)

• Oversaw daily operational workflows by monitoring KPIs to maximize team productivity and reduce operational bottlenecks.
• Coordinated cross-departmental tasks and resource allocation to ensure project execution aligned with corporate compliance.

Community Officer and Administrative Assistant at Lipz Diva (2018-06 – 2018-11)

• Supervised a cross-functional team and managed administrative workflows with 100% accuracy in payment verifications.
• Designed and implemented standardized internal policies that optimized community engagement and workflow efficiency.

Social Media Customer Support Officer at OLX Group (2016-11 – 2018-03)

• Administered cross-channel user relations and maintained a 100% response rate while resolving high-priority conflicts.
• Developed a standardized repository of responses and concern categories, significantly reducing departmental resolution times.

Customer Success Officer at OLX Group (2015-04 – 2016-11)

• Drove localized performance strategies that consistently exceeded Customer Satisfaction (CSAT) targets through continuous feedback loops.
• Coached and onboarded new hires on corporate service standards, reducing ramp-up time and aligning performance with team goals.

Bachelor of Science in Psychology – Our Lady of Fatima University (2026-07)

Bachelor of Science in Information Technology – Our Lady of Fatima University (2014-04)