Rose Flores

Experienced Metadata Librarian with over a decade of expertise in knowledge management, cataloging, metadata enrichment, and workflow optimization. Skilled in applying MARC21, RDA, and controlled vocabularies to ensure precise indexing and discoverability across large digital collections. Proven success in transitioning manual cataloging into automated, intelligent workflows that boosted productivity and accuracy.

Adept at collaborating with cross-functional teams to design metadata frameworks that enhance user searchability and client satisfaction. Recognized for clear communication, client-focused delivery, and process excellence—bringing measurable impact to digital asset management, including stock photo libraries where metadata integrity drives accessibility, licensing, and revenue growth.

Operations Group Manager - Innodata Knowledge Services Inc - Subangdaku Mandaue City, Cebu

(2021-01 - 2026-03)

• Led multiple production teams composed of Metadata Librarians and indexers delivering data, content, and AI/ML-supported services for global clients, ensuring accuracy and turnaround requirements were met.
• Managed day-to-day operations including workforce planning, performance monitoring, and process optimization to meet productivity and quality targets
• Track deadlines, commitments, deliverables, and follow-up items to ensure timeliness and compliance of the 100% turnaround time.
• Drove continuous improvement by identifying workflow gaps, implementing corrective actions, and standardizing best practices across teams.
• Build in-house workflow management system, systematic trackers to oversee the continuous improvement of the project processes to increase efficiency.
• Regularly check and identified workflow bottlenecks and proactively recommend process improvements or automation opportunities.
• Collaborated with project managers, client partners, and technical teams to translate client requirements into scalable workflows and processes.
• Oversaw onboarding, training, and upskilling programs for content operations, data labeling and digital transformation tasks.
• Used KPIs, dashboards, and productivity reports to guide decisions, forecast capacity, and enhance operational efficiency.
• Ensured compliance with quality standards, client policies, and information security protocols across all project lines.
• Led performance reviews, coached and mentored team leads, religious indexers to enhance performance, develop skills, and achieve role advancement and built a leadership pipeline within the organization.
• Supported transitions, ramp-ups, and migration of new client programs, ensuring resource readiness and smooth handover.
• Organize and maintain digital files, documentation, and knowledge repositories for knowledge assets.
• Managed stakeholder communication, providing business reviews, risk assessments, and service improvement recommendations.
• Served as LMS Champion for business unit, promoting continuous learning and increasing adoption and engagement.
• Served as the manager handling the projects of American Theological Library Association since 2015-March 2026 in which we indexed different content for sermons, news, scholarly journals, events, ministry initiatives, nonprofit programs, speaking engagements of different religious sects and denominations.
• I managed ATLA projects daily operations, ensuring compliance with the client organizational policies and quality standards. I built a strong relationship with the partnered Association in result of winning multiple projects in this client.
• Oversee knowledge repositories, document control to ensure updated versions of the workflows compliant with ISO.
• Maintain accurate records of document ownership, approval status, confidentiality levels, metadata, and usage restrictions.
• Monitor the inventory and the readiness of the production to comply the turnaround time of the knowledge products to our partnered clients.
• Supported non-librarians and provided a proper documentations and training of the processes where SMEs are assigned to ensure back-up of resources as contingency plan.
• Conduct regular reviews of audit plans of the projects management processes for continuous improvement.
• Ensure compliance with organization policies and data privacy regulations.

Team Manager - Innodata Knowledge Services Inc - Subangdaku Mandaue City, Cebu

(2016-01 - 2020-12)

• Supervised and mentored a team of associates to ensure consistent delivery of high-quality data, content, and AI/ML-related outputs aligned with client expectations.
• Monitored daily operations including task allocation, productivity tracking, and adherence to workflow SLAs and quality standards.
• Conducted performance reviews, coaching sessions, and skill-building activities to improve team competency and effectiveness.
• Collaborated with project leads and stakeholders to clarify requirements, escalate issues, and streamline processes.
• Analyzed operational data (output reports, accuracy trends, production KPIs) to identify performance gaps and implement corrective actions.
• Ensured compliance with client guidelines, information security policies, and internal quality assurance procedures.
• Led team huddles and communications to maintain clarity on targets, project changes, and priorities.
• Prepared regular reports summarizing team performance, risks, and recommendations for improvements.
• Supported transitions, training, and on-boarding for new members and ramp-up projects.
• Promoted a positive team culture, accountability, and conflict resolution to maintain a productive environment.

Metadata Librarian/Senior Associate - Innodata Knowledge Services Inc - Subangdaku Mandaue City, Cebu

(2011-10 - 2015-12)

• Created. Reviewed, and enhanced metadata for large volumes of digital content to ensure accuracy, consistency, and alignment with client-defined schemas and standards.
• Applied controlled vocabularies, taxonomies, and classification rules to organize digital assets and improve discoverability.
• Performed metadata normalization, enrichment, and quality checks to maintain high data integrity
• Mapped and validated metadata fields using RDA and MARC21 standards.
• Interpreted complex client instructions and transformed them into clear metadata tagging guidelines for the production team.
• Collaborated with quality analysts and subject matter experts to resolve metadata discrepancies and implement improvements.
• Used content management tools and internal platforms to update, track and manage metadata deliverables.
• Conducted audits to ensure metadata accuracy, completeness, and compliance with client specifications and industry standards.
• Assisted in developing and redifining metadata taxonomies, ontologies and controlled vocabularies based on project needs.
• Prepared documentation, SOP updates, and training materials to support metadata workflows and knowledge sharing.
• Metadata tagging
• Metadata enrichment and proofing
• Document cataloging
• Document indexing and classification
• Abstracting
• Workflow optimization
• Quality assurance
• Client-focused delivery

University of San Jose Recoletos (2007-01 - 2011-10) Magallanes St., Cebu City, Philippines