Rosvi Ramirez

I am seeking a position in a dynamic organization where I can launch my career and work towards building a strong skill set that utilizes first-hand skills to accentuate the work of the production, customer assistance and alike.

Fraud Specialist / Unit Manager - InteLogix Philippines - Estancia, Capitol Commons, 1605 Meralco Ave, Ortigas Center, Pasig, 1605

(2023-07)

• Review new customer applications and phone upgrade requests for potential fraud.
• Verify customer identity using internal systems and supporting documentation.
• Validate submitted documents and ensure compliance with company policies and fraud prevention procedures.
• Approve, decline, or escalate applications based on fraud risk assessment.
• Contact customers when additional verification is required.
• Document investigation findings accurately in case management systems.
• Ensure compliance with regulatory requirements and data privacy standards while protecting customer information.
• Supervise and support a team of customer service or fraud specialists to achieve performance goals.
• Monitor daily operations, productivity, and service levels to ensure KPIs and SLAs are met.
• Conduct coaching sessions, performance reviews, and regular feedback to improve employee performance.
• Train and onboard new team members on company policies, systems, and procedures.
• Monitor quality assurance scores and implement action plans to improve service quality.
• Manage attendance, schedule adherence, and workforce productivity.
• Prepare and present weekly and monthly performance reports to management.
• Ensure compliance with company policies, regulatory requirements, and operational procedures.
• Drive continuous improvement initiatives to increase efficiency, quality, and customer satisfaction.

Associate - Customer support - TechMahindra LTD - Eastwood Libis Quezon City

(2018-05 - 2023-06)

• Responsible in handling day-to-day task
• Perform research and analysis
• Identity and Transaction Validation
• Determining Reversal Eligibility
• Crediting the Account
• Whitelisting and blacklisting device

Production Worker - Scopro Optical Inc. - Boni, Mandaluyong City

(2017-05 - 2017-11)

• To ensure the capabilities for producing products comply to requirements affecting quality and increase productivity.

Executive Assistant - Munro Realty Corp. - Boni, Mandaluyong City

(2009-04 - 2015-12)

• Responsible for handling collection of rent.
• Paper works.

Sales Lady - Special Toy Center - Sta. Cruz Manila

(2007-12 - 2008-05)

• Attending to customer's needs.
• Assuring cleanliness of workplace.

Undergraduate - Electronics and Communication Technology - Rizal Technological University

High School Graduate - Eugolio "Amang" Rodriguez Institute of Science and Technology

Elementary Graduate - Isaac Lopez Elementary School