Fraud Specialist / Unit Manager - InteLogix Philippines - Estancia, Capitol Commons, 1605 Meralco Ave, Ortigas Center, Pasig, 1605
(2023-07)
- Review new customer applications and phone upgrade requests for potential fraud.
- Verify customer identity using internal systems and supporting documentation.
- Validate submitted documents and ensure compliance with company policies and fraud prevention procedures.
- Approve, decline, or escalate applications based on fraud risk assessment.
- Contact customers when additional verification is required.
- Document investigation findings accurately in case management systems.
- Ensure compliance with regulatory requirements and data privacy standards while protecting customer information.
- Supervise and support a team of customer service or fraud specialists to achieve performance goals.
- Monitor daily operations, productivity, and service levels to ensure KPIs and SLAs are met.
- Conduct coaching sessions, performance reviews, and regular feedback to improve employee performance.
- Train and onboard new team members on company policies, systems, and procedures.
- Monitor quality assurance scores and implement action plans to improve service quality.
- Manage attendance, schedule adherence, and workforce productivity.
- Prepare and present weekly and monthly performance reports to management.
- Ensure compliance with company policies, regulatory requirements, and operational procedures.
- Drive continuous improvement initiatives to increase efficiency, quality, and customer satisfaction.
Associate - Customer support - TechMahindra LTD - Eastwood Libis Quezon City
(2018-05 - 2023-06)
- Responsible in handling day-to-day task
- Perform research and analysis
- Identity and Transaction Validation
- Determining Reversal Eligibility
- Crediting the Account
- Whitelisting and blacklisting device
Production Worker - Scopro Optical Inc. - Boni, Mandaluyong City
(2017-05 - 2017-11)
- To ensure the capabilities for producing products comply to requirements affecting quality and increase productivity.
Executive Assistant - Munro Realty Corp. - Boni, Mandaluyong City
(2009-04 - 2015-12)
- Responsible for handling collection of rent.
- Paper works.
Sales Lady - Special Toy Center - Sta. Cruz Manila
(2007-12 - 2008-05)
- Attending to customer's needs.
- Assuring cleanliness of workplace.
