Rowena Adobo

I am energetic individual with a positive attitude, teamwork abilities, and willingness to work in any task. I have friendly demeanor that forms a fantastic team player and i have a strong interpersonal chemistry.

FRONT OFFICE STAFF - PHILIPPINE TOYOKO INN INC.

(2024-08 - 2026-03)

• Greeting guests with a smile and welcoming them to the hotel.
• Handle guest complaints or requests promptly and professionally.
• Providing info about services available at the hotel.
• Receive booking requests (phone, email, online).
• Handle cash, credit card, and online payments.
• Issuing receipts or other documentation as requested by guests.

VIRTUAL ASSISTANT

(2023 - 2024)

• Managing shopify orders
• Managing bucky drop orders
• Help to ensure sent order's properly
• Update on customer order tracking
• Fulfill order parcel's from shopify
• Ensure accurate Inventory
• Communicate with team
• Send email order confirmation to customer's

ON THE JOB TRAINING - BEST WESTERN PLUS, THE IVYWALL BOHOL-PANGLAO

(2024 - 2024)

• FOOD AND BEVERAGE
• HOUSEKEEPING

Ticketing Agent - RUTREK TRAVEL AND SERVICES

(2024 - 2024)

ON THE JOB TRAINING

• I Assist customer with inquiries, complaints and issues related to tickets.
• I Handle tickets sales and reservations through various channels( in-person, online, phone)

BACHELOR OF SCIENCE - TOURISM MANAGEMENT - SAINT MICHAEL COLLEGE CANTILAN (2023 - 2024)

MADRID NATIONAL HIGH SCHOOL (2019 - 2020)

ANTAO ELEMENTARY SCHOOL (2013 - 2014)