Rowena Omo

Experienced ESL Teacher and Hospitality Professional with over 10 years of combined experience in education and customer service. Skilled in delivering engaging online lessons, managing classroom interactions, and providing excellent guest service in international settings. Dedicated, adaptable, and committed to continuous learning and professional growth.

ESL Teacher at EDGE Tutor International (2023-01 – Present)

• Deliver engaging online English lessons to improve students' reading, writing, and speaking skills
• Facilitate understanding and retention of lesson materials
• Monitor student progress and provide constructive feedback

Online Real Estate Researcher at Accredited Investors LLC (2022-01 – 2023-01)

• Conduct outbound calls and communicate with brokers across the United States
• Research and verify broker information within assigned states
• Provide instructions and support related to foreclosure property processes

ESL Teacher at 51Talk (2020-01 – 2022-01)

• Conducted online English classes for international students
• Tracked and reported student progress regularly
• Helped students improve communication and comprehension skills

Outlet Supervisor at InterContinental Doha, The City, Qatar (2014-01 – 2019-01)

• Supervised restaurant, banquet, and meeting operations
• Ensured high levels of customer satisfaction through excellent service
• Managed staff schedules and daily operations
• Oversaw wedding events and meeting room setups based on event requirements
• Supervised staff during large-scale events and ensured smooth service delivery

Banquet Waitress at Leylaty Ballroom (2012-01 – 2014-01)

• Assisted in banquet setup, service, and cleanup
• Provided excellent guest service during events
• Served food and beverages and attended to guest needs

Bar Attendant / Server at Swissôtel Merchant Court (2010-01 – 2011-01)

• Prepared beverages including cocktails and coffee
• Handled cashiering and customer orders
• Delivered quality customer service in a fast-paced environment

Cashier / Telephone Operator at Jollibee (2009-01 – 2010-01)

• Processed customer payments and orders
• Handled delivery calls and coordinated with drivers
• Promoted products through upselling

Bachelor of Secondary Education in Teaching Certificate Program – St. Peter's College of Ormoc (2025-01 – 2026-01)

Bachelor of Science in Hotel and Restaurant Technology – Eastern Visayas State University (2007-01 – 2011-01)

Secondary Education – Ipil National High School (2005-01 – 2005-01)

Elementary Education – Ipil Central School (2001-01 – 2001-01)