SUBJECT MATTER EXPERT (SME) – Private Equity at HSBC ELECTRONIC DATA PROCESSING INC. (Philippines) (2024-11 – 2026-04)
Global Private Banking
- Acts as the main POC for Valuation, Liquidation and Expiry Old security queues across 4 regions namely Switzerland, UK, Luxemburg and Channel Island.
- Conducts 4 eye checking of Valuation items for Private Equity Funds ensuring accurate reflection of client assets under management (AUM) in the system.
- End to end processing of funds in liquidation from Liquidation Chasing to processing of Expiry Old Security.
- Managing NAV Escalations, Client Requests and performs checking task for Expiry Old Security and Fund Communication items.
- Ensures proper monitoring of pending cases with the fund administrator, the fund manager while ensuring the optimal use of various computer tools in accordance with process.
- Responsible for allocation of newly opened breaks for PBRS, PBRSG and PBUK funds.
- Managing the teams Outlook mailbox and FDMS allocation for items received daily.
- Performs Day End Controls for PBRS tasks namely SOD and EOD Variance controls, Reconciliation Holdings Break and Holdings Break allocation.
- Extraction of Daily, Weekly and Monthly Reports including MI Controls and Decks.
- Conducting Cross Trainings and Refreshers for Manila and Bangalore counterparts with the goal of transferring knowledge and developing expertise.
- Creating and maintaining Desk Instruction Manual for all relevant task.
ASSOCIATE – Private Equity at HSBC ELECTRONIC DATA PROCESSING INC. (Philippines) (2023-04 – 2024-11)
Global Private Banking
- Conducts timely Valuations of Private Equity Funds through intricate calculations using Capital Account Statements received periodically from fund administrators and historical data.
- Processes incoming funds related to Fund Distributions, ensuring accurate and timely crediting to clients' accounts.
- Receives and completes Subscription Orders related to Private Equity Fund.
- Investigates and resolves any issues and/or queries from Helpdesk related to Private Equity investments by coordinating with all relevant teams and the fund administrator for effective resolution and optimal portfolio performance.
- Performing Corporate Actions Events but not limited to Client Mailings for Fund Communications and Liquidation.
OPERATIONS ASSOCIATE – M&S Contact Centre at HSBC ELECTRONIC DATA PROCESSING INC. (Philippines) (2021-08 – 2023-03)
Global Service Centre
- Receiving/making customer calls in a contact center environment typically on multiple products and or propositions. Provided high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.
ADVISOR, OPERATIONS at CONCENTRIX CORPORATION (Philippines) (2018-02 – 2021-08)
Customer Experience Solutions and Technology
- Respond to customer requests and support members with the administration of their insurance plan, enabling them to access healthcare anywhere in the world.
- Responsible for delivering world-class service to members and provide front line customer services, claims and product expertise.
- Communicate with members by ensuring a positive member experience, predicting their needs and meet them proactively.
PROJECT ADMINISTRATOR (PMO) at ACCENTURE PTE LTD (Singapore) (2013-05 – 2017-06)
IT, Consulting and Professional Service
- PMO Sub Lead in-charge of Resource Management for both onshore and offshore resources.
- Managing and provisioning of Accenture internal SharePoint, tools and mailing list of various projects.
- Setting up of standard processes on project procedures and deliverables including onboarding and off boarding of all resources as well as client data protection program.
- Preparation and consolidation of reports for PMO/PMC and PSC Meetings.
- Updating of Metrics and Narrative Status in DMS portal.
- Raising of Purchase Request and approving Purchase Orders in ARIBA.
- Arranging of accommodations for expatriates.
- Scheduling appointments with Directors, coordinating internal meetings and trainings (UAT/RT) with the Government Team.
- Building of Training Materials for clients and end users.
- Liaising with client for coordination, information dissemination and other project related activities.
- Provide full spectrum of administrative roles and Project Management skills to support the Project Manager and the entire Project Team from requirement gathering to deployment.
- Ad-hoc data testing when required.
CUSTOMER SERVICE REPRESENTATIVE at CHINA BANKING CORPORATION – Ortigas ADB (Philippines) (2003-05 – 2008-02)
Banking/Financial Investment.
As New Accounts
Personnel & Investment Assistant: Responsible for the processing of new accounts and other related banking services following set procedures of the bank. Provide a warm professional welcome to all clients ensuring that they are correctly announced and attended to. Entertains enquiries and assists clients in their banking needs. Manage and report customer complaints giving timely solutions. Records entries of all transactions from the cash and accounts department. Assists the branch manager in the absence of duly designated personnel. Provides general administrative support. Follow up on client satisfaction, through surveys, interviews etc.
