Operation Associate - Lazada PH
(2014-02 - 2019-02)
- Manage the customer Returns Department, ensuring efficient processing or returns and exchange.
- Conducted quality checks on items to maintain high standards for customer satisfaction.
- Coordinated with inbound receiving team to streamline operation and inventory accuracy.
- Processed failed deliveries and return-to-sender (RTS) items to facilitate swift resolution.
- Led campaign as part of the team, driving initiatives to enhance return process.
Scommerce Inbound Analyst - Shopee Ph.
(2019-03 - 2020-12)
- Oversaw failed delivery full-time equivalent (FTE) processes to optimize operation
- Received and processed failed deliveries and return-to-sender (RTS) items to ensure prompt handling.
- Responded to emails from third party logistics (3PL) providers, enhancing communication efficiency.
- Managed data processing within the Warehouse Management System (WMS) for seamless operation.
- Promoted campaign initiatives, contributing to the goals and performance.
Scommerce Inventory Analyst - Shopee ph
(2021-01 - 2022-05)
- Supervised the put-away process for full-time equivalents(FTEs), ensuring organized inventory management.
- Monitored first-in first-out (FIFO) of fresh items to maintain product quality.
- Conducted data recon for in-depth analysis, leveraging insights for inventory strategy
- Develop daily inventory reports to track stock levels and identify trends.
- Producted hourly dock-to- stock reports to enhance operational visibility.
- Facilitated campaign initiatives as a team lead, driving improvement in inventory system
SOC 3 RTS FTE - SPX Sorting Center
(2023-05 - 2025-07)
- Monitored FIFO processes for return-to-sender (RTS) intems, ensuring compliance and quality.
- Sent pre-allerts for custom brokerage (CB) and local items to streamline logistics
- Oversaw the management of SOC 5 sorting and recovery areas, optimizing workflows .
- Tracked FIFO recovery items, facilitating efficient inventory returns.
- Maintained and updated daily tracking systems for comprehensive oversight.
- Handled misrouted items, reworks, and liquidation process to mitigate losses.
- Complied hourly productivity reports to assess team performance against KPIs.
- Monitored agency staff to achieve key performance indicators (KPIs) for productivity.
- Conducted daily assessment of seller packaging practices, tagging items as damaged when necessary.
- Updated hub-to-hub logistics and addressed other concerns as needed.
- Resolved issues with destination and intercepting items through effective communication
