Ruphil

BPO specialist with practical experience in content moderation, customer financial security, and multi-channel support. Quick to pick up new internal systems and workflows, earning an early promotion into Quality Assurance within three months. Reliable in working independently or within team environments, with a strong focus on clear communication and practical problem-solving.

Subject Matter Expert Apprentice (SMEA) at TaskUs (2025-09 – Present)

• Enforce platform safety standards and community guidelines within the content moderation team.
• Earned a promotion to Quality Assurance Apprentice (QAA) within the first three months of tenure.
• Serve as a Subject Matter Expert Apprentice to support daily platform workflows and guide team members.

Customer Representative at Ubiquity (2024-01 – 2024-07)

• Managed sensitive customer financial inquiries, including balance verifications and tracking expenditures.
• Investigated suspicious account activity and helped secure compromised accounts by blocking unauthorized access and issuing replacement cards.
• Maintained strict data privacy standards while resolving complex customer issues.

Customer Representative at Concentrix (2022-09 – 2023-09)

• Handled customer inquiries across voice, live chat, and email support channels.
• Tracked order statuses using internal systems and communicated directly with logistics carriers (FedEx/UPS) to clear up delivery delays.
• Processed refund requests and de-escalated customer concerns calmly and professionally.

BS in Hotel and Restaurant Management – San Pedro College of Business

General Academic Strand – Upper Villages Christian Academy