Russel Flores

Software Engineer specializing in SAP Commerce Cloud (Hybris) with 4+ years of experience in application support, backend customization, and functional testing within enterprise environments. Proven ability to troubleshoot production issues, perform system enhancements, and support platform upgrades while ensuring application stability and service reliability. Experienced in incident management using ServiceNow and collaborating with cross-functional teams to deliver high-quality releases aligned with business requirements.

Custom Software Engineering Associate Analyst at ACCENTURE, INC. (2023-05 – 2026-01)

Application Maintenance/Support

• Provided application support and delivered system enhancements for SAP Commerce Cloud (Hybris) based on client business requirements.
• Analyzed incidents and service requests using ServiceNow, performing root-cause analysis to reduce recurring production issues.
• Supported Commerce platform data structure and resolved defects across Backoffice and Storefront modules.
• Performed platform upgrades and ensured system compatibility with required Commerce versions.
• Debugged and resolved functional and technical issues, improving application stability and support efficiency.
• Collaborated with business analysts and developers to define requirements and design system improvements.
• Managed incident tracking, prioritization, and productivity monitoring through ServiceNow (SNOW).

Custom Software Engineering Associate Analyst at ACCENTURE, INC. (2023-05 – 2026-01)

Functional Tester

• Executed functional, regression, and smoke testing for new features and system enhancements.
• Designed and maintained test cases and test scenarios aligned with project requirements.
• Produced comprehensive QA documentation including test evidence and validation reports.

Custom Software Engineering Associate at ACCENTURE, INC. (2021-07 – 2023-05)

Backend Developer (Junior Level)

• Designed, built, and configured backend components to support business process requirements.
• Developed and tested solutions within SAP Hybris DEV environment, supporting defect fixes and feature enhancements.
• Implemented Commerce/Hybris customizations based on client specifications.

Custom Software Engineering Associate at ACCENTURE, INC. (2021-07 – 2023-05)

Hybris QA

• Assisted QA team during regression testing cycles and validated bug fixes prior to deployment.
• Executed test scenarios and documented testing outcomes to support release readiness.

BS in Electronics Engineering – Polytechnic University of the Philippines – Santa Rosa Campus (2015 – 2020)