Rustyfel Flores

To prepare and enhance my knowledge, skills and proficiency on my communication skills and interaction with people. To utilize my skills for achieving the target and delivering the best performance in the organization.

Recruitment Specialist I at Teleperformance PH (2021-11 – Present)

Responsible for interviewing, selecting candidates, and managing end-to-end hiring processes while collaborating with HR and other departments.

• Interviewing and selecting the right candidates to meet an organization's needs
• Maintain clear communication with the potential candidates in an end to end hiring process
• Contributing to HR projects and collaborating with other departments
• Giving the team and management frequent recruiting reports from assessments to job offer

Operation, Customer Service II at Telus Intl PH (2021-05 – 2021-09)

Addressed Uber drivers and delivery person concerns, issues, complaints and payments while managing knowledge base reports.

• Addresses the Uber drivers/delivery person concerns, queries, issues, complaints to their account and payments
• When necessary, escalates complex issues to the appropriate team/department as designated and identified for each issues, especially when the issues is beyond the scope of resources
• Performs callbacks/return calls to drivers/delivery person when initial calls are received during system downtimes
• Prepare reports by accessing Knowledge Base Platform, analyzing information contained and providing useful accurate and appropriate data

Advisor I, Customer Service at Concentrix-Convergys (2020-11 – 2021-01)

Managed incoming calls, assessed customer needs, and provided information using MSA tools.

• Manage large amount of incoming calls
• Identify and assess the customers' needs to achieve satisfaction
• Accommodated callers about their pending order/item that's still not receive
• Provide accurate, valid and complete information using the MSA tools

Senior High School Teacher at Jesus Reigns Christian Academy (2019-06 – 2020-06)

Planned and taught lessons to senior high school students with emphasis on Personal Development and Contemporary Philippine Arts in the Regions.

• Planned and taught lessons to senior high school students with emphasize on the Personal Development and Contemporary Philippine Arts in the Regions
• Established clear objectives for all the lessons and communicate the instruction of grading rubrics with students and overall class expectation
• Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects
• Prepare and distribute periodic progress reports and semester report cards

Bachelor of Arts in Psychology – Jesus Reigns Christian College (2015 – 2019)