Customer Service Representative
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A Bachelor of Science in Political Science graduate with knowledge in government, public administration, political systems, policy analysis, and research. Developed strong skills in critical thinking, communication, problem-solving, and understanding public and organizational affairs.
Customer Service Representative - AR Group of Companies
(2025-01 - 2026-12)
Assisted customers with inquiries and concerns, provided accurate information and solutions, handled account-related requests, and maintained professional and timely customer service.
Senior Team Leader - Agile Consulting & Services
(2022-01 - 2025-12)
Supervised and supported team members, monitored daily performance, handled escalated concerns, provided coaching and guidance, and ensured the team consistently met company targets and operational standards.
Collection Specialist - Oklik Lending Inc.
(2021-01 - 2022-12)
Handled customer accounts by following up on overdue payments, assisting with payment arrangements, addressing account concerns, and maintaining accurate collection records while meeting assigned targets.
Collection Team Leader - Easypeso Lending Inc.
(2019-01 - 2021-12)
Supervised the collection team, monitored daily performance, handled escalated customer concerns, assisted team members with difficult accounts, and ensured collection targets and company procedures were consistently met.
Collection Specialist - Admerex Solution Inc.
(2018-01 - 2021-12)
Responsible for contacting customers regarding outstanding accounts, following up on overdue payments, assisting with payment concerns, maintaining accurate account records, and achieving assigned collection targets while providing professional customer service.
Bachelor of Science - Political Science - University of Makati (2010-01 - 2014-12)
