Ry Eugenio

Aiming to excel as a Software QA Tester by utilizing my expertise in manual and automated testing methodologies. Striving to enhance product quality by identifying and resolving defects, collaborating with development teams, and continuously refining testing processes. Seeking opportunities to contribute to innovative projects, deepen my understanding of emerging technologies, and evolve as a key player in ensuring software reliability and customer satisfaction.

Software Quality Assurance Tester at We Support, Incorporated (2021-08 – Present)

Tech Mahindra- Globe Telecom (Client Handled)

• Identify test conditions and features to develop test scenarios and documentations.
• Report bugs and errors in JIRA.
• Analyzing test results and reporting to the team.
• Execute test cases (manual and automated) and analyze results.
• Reporting and documentation of technical issues.
• Creating test logs and collaborating with the team to develop effective strategies and test plans.
• Knowledge transfer to the new transfers.
• Collaborate with other testers to develop effective strategies and test plans.
• Provide regular updates to team leads for on-time and quality delivery.
• Collaborate with the members of the development team, actively detecting and tracking software defects and inconsistencies.
• Documenting the defects and working closely with the development team lead to ensure that developers prioritize and address the issues effectively.

Transaction Analyst at Wealth Access International Holdings Ltd. (2014-08 – 2021-03)

• Preventing fraudulent activity by monitoring and analyzing customer activity.
• Monitoring the players' withdrawals/deposits.
• Keeping track of new sign ups.
• Monitoring customer activity, including assisting in the detection of fraudulent or abusive behavior.
• Amend / adjust transactions in customer accounts when necessary or instructed.
• Maintain and review account records, Update and classify them in accordance with status changes.
• Ensure that the withdrawal applications are complete and accurate.
• Reviewing and processing escalated transactions in accordance with established standards and procedures.

Customer Service Representative at Isla LPG Corporation (2013-07 – 2014-03)

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Processing, placing and cancellation of orders.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Compile reports on overall customer satisfaction.

Bachelor of Science in Information Technology – Batangas State University (2009 – 2013)

Secondary Education – Talisay Polytechnic Institute (2005 – 2009)

Primary Education – Venancio Trinidad Senior Memorial School (1999 – 2005)