Ryan Bacsal
IT Service Desk
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About
Provides support to Johnson & Johnson employees globally, focusing on resolving IT-related issues and managing user profiles and CloudPCs. Handles remote troubleshooting. Responsible for accurate ticket logging and proper routing of issues to the appropriate technical teams.
Experience
IT Service Desk - Cognizant - Quezon City (Bridgetown)
(2024-11)
- Provides support to Johnson & Johnson employees globally, focusing on resolving IT-related issues and managing user profiles and CloudPCs. Handles remote troubleshooting. Responsible for accurate ticket logging and proper routing of issues to the appropriate technical teams.
IT Support Associate - Ubiquity - Eastwood City
(2022-06 - 2024-11)
- Coordinate with other teams like NetOps/SysOps if needed to help with getting port details, vlan change, installing OS for testing, gathering logs etc.
- Responding to Outages and report to Incident Team
- Provide IT assistance to users and issues related to computer systems, software, hardware and network connection
- Update and maintain records of IT assets for inventory
Education
Bachelor of Science - Information and Technology - ICCT Colleges Cainta Main Campus (2019 - 2022)
Senior High School - Information and Communication Technology - TechVoc - Arellano University Pasig Campus (2017 - 2019)
Junior High School - Sta.
Lucia High
School (2013 - 2017)
Elementary School - Kabisig Elementary School (2004 - 2011)
