Ryan Bacsal

Provides support to Johnson & Johnson employees globally, focusing on resolving IT-related issues and managing user profiles and CloudPCs. Handles remote troubleshooting. Responsible for accurate ticket logging and proper routing of issues to the appropriate technical teams.

IT Service Desk - Cognizant - Quezon City (Bridgetown)

(2024-11)

• Provides support to Johnson & Johnson employees globally, focusing on resolving IT-related issues and managing user profiles and CloudPCs. Handles remote troubleshooting. Responsible for accurate ticket logging and proper routing of issues to the appropriate technical teams.

IT Support Associate - Ubiquity - Eastwood City

(2022-06 - 2024-11)

• Coordinate with other teams like NetOps/SysOps if needed to help with getting port details, vlan change, installing OS for testing, gathering logs etc.
• Responding to Outages and report to Incident Team
• Provide IT assistance to users and issues related to computer systems, software, hardware and network connection
• Update and maintain records of IT assets for inventory

Bachelor of Science - Information and Technology - ICCT Colleges Cainta Main Campus (2019 - 2022)

Senior High School - Information and Communication Technology - TechVoc - Arellano University Pasig Campus (2017 - 2019)

Junior High School - Sta.

Lucia High

School (2013 - 2017)

Elementary School - Kabisig Elementary School (2004 - 2011)