Ryan Clive Santiago

Detail-oriented Medical Administrative Assistant with over 2 years of experience supporting healthcare operations. Skilled in managing prior authorizations, scheduling patient follow-ups, and ensuring smooth administrative workflows. Strong ability to communicate effectively with patients, providers, and insurance representatives. Proven expertise in documentation, data accuracy, and maintaining patient confidentiality while delivering excellent administrative and patient support.

Healthcare Virtual Assistant at Ellis Medicine – Schenectady Pulmonary & Critical Care Associates (2023-01 – 2025-10)

• Processed and obtained 100+ prior authorizations for diagnostic imaging studies (X-ray, CT, MRI, PET, ultrasounds, echocardiograms, etc.) and specialty procedures in radiology, pulmonary, and cardiology.
• Monitored pending authorizations and followed up proactively to prevent appointment delays and ensure continuity of patient care.
• Reviewed clinical documentation and provider notes to confirm medical necessity in alignment with insurance criteria and specialty-specific guidelines.
• Communicated directly with insurance companies to submit, track, and secure approvals for procedures and resolve denials or requests for additional information
• Documented all authorization activities in the electronic medical record (EMR) system and maintained accurate, HIPAA-compliant records.
• Contacted patients for appointment follow-ups to confirm scheduling and ensure continuity of care.

Radiologic Technologist at Multiple Hospitals & Clinics (2013-01 – 2022-10)

• Performed diagnostic imaging procedures, including X-rays, CT scans, and electrocardiograms (ECGs), in accordance with physician orders and safety protocols.
• Operated and maintained imaging equipment (X-ray, CT scanner, ECG machines) following manufacturer guidelines and radiation safety standards
• Prepared and positioned patients properly for imaging procedures to ensure accurate and high-quality diagnostic results.

Bachelor of Science in Radiologic Technology – Unciano Colleges Antipolo, Inc.