Ryan Toledo

Dedicated and detail-oriented professional with experience in Quality Analysis, Customer and Technical Support, Content Moderation, and Lead Generation. Skilled in ensuring accuracy, compliance, and customer satisfaction. Strong background in data management, outreach, and building targeted lead lists. Known for excellent communication, problem-solving, and maintaining high standards of quality and efficiency.

Quality Analyst - Risk Ads - Facebook - TaskUs

(2018-01 - 2026-01)

• Conducted root cause analyses of recurring quality issues.
• Developed corrective action plans to improve agent performance.
• Prepared and presented weekly quality reports.
• Collaborated with Operations and Training teams to improve quality.

Content Moderator - Facebook - TaskUs

(2018-01 - 2026-01)

• Reviewed and classified content for policy compliance.
• Enforced community guidelines and platform standards.
• Maintained a safe and positive online environment.

Customer Support Representative - Sephora - TaskUs

(2018-01 - 2026-01)

• Provided email and live chat support, handling order tracking, returns, refunds, account concerns, and customer follow-ups.

Customer Support Representative - Coinbase - TaskUs

(2018-01 - 2026-01)

• Assisted customers with account, payment, and security concerns.
• Resolved transaction, order, and account issues.
• Delivered customer support through chat and email.

Technical Support Representative (Electronic Arts) - Sitel

(2016-01 - 2018-01)

• Provided technical support for PC, console, mobile, and iOS games.
• Assisted customers with gameplay, account, and technical issues.
• Escalated software bugs and technical issues to development teams.

Community Moderator - Heroes of Newerth (HoN) Forums

(2012-01 - 2016-01)

• Moderated community forums and enforced platform guidelines.
• Provided technical support to community members.
• Resolved user concerns and escalated complex issues.

Technical Support Professional I (Microsoft) - Stream Global Services

(2010-01 - 2012-01)

• Provided technical support for Windows and Xbox 360 products.
• Troubleshot software and hardware-related issues.
• Guided customers through technical resolutions.

Bachelor of Science - Electrical Engineering - Technological University of the Philippines – Manila (2009-01 - 2012-01)