Account Manager | Independent Contractor at Independent Professional (2026-01 – Present)
- Managed property owner relationships and oversaw the end-to-end leasing pipeline following business development handoffs.
- Utilized Zoho CRM to track file progress, document accounts, and ensure zero operational delays through to lease execution and payout completion.
- Delivered premium client experiences through proactive, professional, and structured communication.
Revenue Officer at Bureau of Internal Revenue (BIR) (2020-02 – 2025-12)
- Enforced national tax regulations, audited financial compliance, and facilitated strategic revenue collection processes.
- Supported national eServices initiatives, streamlined business registration workflows, and led taxpayer education campaigns.
Tax Management Consultant & Bookkeeper (Retainer/Consultant) at Self-Employed / Tax Management Services (2018-12 – 2020-02)
- Advised micro and small businesses on corporate tax strategy, Bureau of Internal Revenue (BIR) compliance, and local labor regulations.
- Delivered accurate end-to-end bookkeeping, financial record management, and localized financial reporting using QuickBooks.
Outsourced Account Manager / Paypal Customer Service Representative at Concentrix (2017-03 – 2018-12)
- Provided high-quality technical and financial support for fintech and telecommunications clients across multiple communication channels.
- Resolved complex billing, account, and transactional issues to ensure high customer satisfaction and retention.
Sales Officer at Security Bank Corporation (2016-01 – 2017-01)
- Drove client acquisition and sales of retail banking products and financial services to meet strict institutional revenue targets.
- Maintained and deepened corporate and individual client relationships through dedicated financial advisory.
Account Bancassurance Sales Executive at BPI-Philam Life Assurance Corporation (2013-06 – 2015-11)
- Marketed and sold life insurance and investment products utilizing proactive lead generation and strategic bank branch channels.
- Advised banking clients on personal financial protection, risk management, and long-term wealth growth.
Marketing Specialist at Toyota Makati Inc. (2010-04 – 2013-05)
- Executed localized marketing strategies and promotional campaigns to drive automotive retail vehicle sales.
- Leveraged NetSuite CRM and ERP systems to manage the lead-to-order pipeline, automate marketing campaigns, and align outreach with sales targets.
Outsourced Account Manager / Customer Service Representative at Convergys (DirecTV & AT&T) (2006-09 – 2010-04)
- Provided high-quality technical support for clients across multiple communication channels.
- Resolved complex billing, account, and transactional issues to ensure high customer satisfaction and retention.
