S Dequinio

To use my skills and ability in best possible way for achieving the company's goal and to handle challenging task.

Application Analyst at Eclaro Business Solutions, Inc. (2020-09 – 2020-12)

• Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
• Deliver prompt and professional solutions for customer inquiries via email and onlinechat.
• Respond to customer inquiries by directing them to websites,FAQs,appropriate personnel,etc. when needed.
• Analyze customer issues so as to develop tools and processes to increase customer satisfaction.

Trust & Safety New Associate at Accenture Inc. (2021-06 – 2025-03)

• Understand Client Policies and Guidelines.
• Review user reports regarding website content.
• Make decisions according to the defined Policies and Procedures.
• Identify improvement opportunities in work flow and suggest solutions.
• Interface effectively with other internal and Client teams.

Bachelor of Science in Computer Science – St. John Technological College of the Philippines (2016 – 2020)

Bachelor of Science in Information Technology – FEU- INSTITUTE OF TECHNOLOGY (2015 – 2016)

– Novaliches High School (2011 – 2015)

– San Agustin Elementary School (2005 – 2011)