Admin Assistant - Our World Energy (Solar Industry) - Arizona, Texas USA
(2022-11)
- Permission to Operate (PTO) Specialist: Review project documents to ensure compliance with utility requirements and regulations.
- Verify consistency between installed systems, design plans, and permit applications.
- Process and submit Permission to Operate (PTO) documentation and follow up until approval is received.
- Coordinate required corrections, minor field fixes, and documentation updates with technicians.
- Schedule meter set and commissioning appointments with utility companies.
- Creates and maintains Training materials, streamlined guidelines, SOPs and maintain accurate project records to support efficient operations
- PE/EE Specialist: Review engineering plans to ensure compliance with codes, safety standards, and project requirements.
- Coordinate design revisions with CAD teams and submit updated plans for PE/EE approval and stamping.
- Process approved plan sets for permitting and maintain documentation throughout the approval process.
- Track project status and coordinate with internal teams to ensure timely permit approvals.
Solar Service Coordinator - Our World Energy (Solar Industry) - Arizona, Texas USA
(2022-11)
- Coordinate service requests and technician dispatch for pre- and post-installation solar system issues.
- Communicate with customers, technicians, funding partners, and internal teams to resolve service-related concerns.
- Schedule service appointments, track ticket status, and ensure timely completion of repairs and return visits.
- Monitor service queues, maintain accurate reports, and provide daily scheduling updates.
- Coordinate with warehouses, engineering teams, utilities, and equipment vendors to support repairs and material availability.
- Manage customer communications regarding service schedules, system activation, and replacement materials.
QA Reports Analyst - Teleperformance - Bacolod City
(2012-01 - 2019-12)
- Prepare and analyze daily, weekly, and monthly QA performance reports.
- Collect, validate, and consolidate quality data from multiple sources.
- Monitor QA KPIs, trends, errors, and compliance metrics.
- Develop dashboards and reports using Excel, Google Sheets
- Identify quality issues and provide data-driven insights and recommendations.
- Collaborate with QA and Operations teams to resolve data discrepancies and improve performance.
- Track corrective actions and measure improvement outcomes.
- Present QA findings and performance trends to management.
CSAT Analyst - Teleperformance - Bacolod City
(2012-01 - 2019-12)
- Analyze CSAT, QA, AHT, FCR, SLA, and other operational KPIs for a travel account.
- Prepare and maintain performance reports, dashboards, and scorecards.
- Identify trends, performance gaps, and key CSAT drivers through data analysis.
- Provide actionable insights to improve customer satisfaction and business performance.
- Collaborate with Operations, QA, and Training teams on performance improvement initiatives.
- Present KPI trends and recommendations to management and stakeholders.
Customer Service / Technical Support - Teleperformance - Bacolod City
(2012-01 - 2019-12)
- Assist customers with flight, hotel, and travel-related inquiries and reservations.
- Handle booking changes, cancellations, rebookings, refunds, and travel concerns.
- Provide accurate information regarding itineraries, policies, fares, and travel requirements.
- Resolve customer issues efficiently while maintaining high customer satisfaction.
- Process transactions and document customer interactions accurately in company systems.
- Handle escalated concerns professionally and provide appropriate solutions.
- Meet established KPIs, including CSAT, AHT, FCR, QA, and productivity targets.
- Coordinate with airlines, hotels, and internal teams to resolve customer concerns.
- Maintain professionalism and deliver excellent customer service in a fast-paced environment.
Customer Service / Technical Support - Telus Philippines - Taguig
(2007-01 - 2011-12)
