A reliable and detail-oriented support specialist with 8+ years of experience resolving customer issues and optimizing workflows.
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A BPO agent for 7 years with proven experience in data entry, back-office administrative work, customer and technical support for email, chat and phone.
Technical support at CONCENTRIX PHILS. (2021-01 – Present)
Resolve customer technical inquiries related to QuickBooks Desktop Accounting tool.
Data Entry; Online Research at SMART APARTMENT DATA (2021-01 – 2024-12)
Research information needed and enter it on company data base (CRM).
Retention Specialist (Email support) at FLATWORLD SOLUTIONS (2020-01 – 2021-12)
Resolve customer inquiries thru email and ensuring long-term customer relationships.
Non-voice Agent (Back Office) at ALORICA /RMH TELESERVICES (2016-01 – 2018-12)
Received and review Lyft Driver applicant's document.
Consultant (Back Office) at SUTHERLAND GLOBAL SERVICES (2014-01 – 2016-12)
Resolve customer inquiries thru call and email. Reviewed document submitted by NetSpend card-holder applicant and provide updates of their application thru email or by calling them.
Master of Education in Language Teaching – UNIVERSITY OF SOUTHEASTERN PHILS.
Bachelor of Secondary Education – UM TAGUM COLLEGE
