Sarah Jeanine Dee
Business Center Supervisor
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About
Experienced Business Center Supervisor & Area Manager with over 10 years of experience in retail, telecommunications, customer service, and branch operations. Skilled in team supervision, sales and collection monitoring, customer service, reporting, and daily business operations. Strong background in leading teams, resolving customer concerns, and maintaining efficient branch performance.
Experience
Business Center Supervisor - Converge ICT Solutions Inc. / Ravenous Communication Inc. / Whify Ops Communications Inc. - Legazpi City
(2022-02)
- Manage daily business center operations and customer service.
- Prepare daily and monthly sales and collection reports.
- Ensure proper handling, accounting, and deposit of collections.
- Monitor team performance and conduct coaching and training.
- Resolve customer concerns and operational issues.
- Implement process improvements to improve service and workflow.
- Support initiatives that improve customer satisfaction and engagement.
Manager, Store / DM - International Toyworld, Inc. – SM City Legazpi - SM City Legazpi
(2021-09 - 2022-02)
- Managed daily store operations, sales, and customer service.
- Monitored sales performance and prepared sales reports.
- Managed inventory, deliveries, replenishment, and stock accuracy.
- Ensured proper merchandising, pricing, and promotions.
- Handled customer concerns, returns, and exchanges.
- Resolved daily operational issues to maintain smooth store operations.
Retail Area Manager - Comworks Inc. - Legazpi City
(2014-08 - 2021-09)
- Managed sales and operations within the assigned territory.
- Monitored sales performance, market trends, and customer demand.
- Managed telecommunications products and services.
- Developed relationships with dealers, retailers, and business partners.
- Coached sales teams on product knowledge and selling techniques.
- Coordinated with marketing, finance, logistics, and operations teams.
- Worked to increase sales, customer base, and territory growth.
Receptionist - Misibis Bay Resort - Bacacay, Albay
(2012-05 - 2013-01)
- Welcomed and assisted guests with professional customer service.
- Managed restaurant reservations and seating arrangements.
- Coordinated with restaurant staff to ensure smooth guest service.
- Assisted with billing, payments, and guest concerns.
Promo Girl – On Call - Creative-Pro / Mead Johnson
(2012-02 - 2012-02)
- Promoted products and communicated product benefits to customers.
- Assisted customers and provided accurate product information.
- Maintained professional appearance and positive customer interaction.
Education
Bachelor of Arts - AB Audio Visual Communication - Bicol University – College of Arts and Letters (2008 - 2012)
Secondary Education - Cotmon National High School (2004 - 2008)
Primary Education - Cotmon Elementary School (1998 - 2004)
