Sebastian Quinto

I am a dedicated individual with a robust technical skill set from having completed a Bachelor's Degree in Civil Engineering. Driven to make a positive impact, I am ready to apply this comprehensive skill set professionally. The ability to work independently, with a proactive approach and dedication, and eager to contribute to impactful projects.

Customer Service Representative (2024-11 – 2025-04)

Worked as a Customer Service Representative, I managed the conversation by ensuring customer satisfaction while addressing their concerns, following available resources, and adhering to specific conversational flow formats.

• I achieved a perfect QA score during the first two weeks of training.
• I served as a flexible agent across multiple channels, including inbound calls, chat support, and email support. I exceeded expectations as a Tier 1 agent during the third-and fifth-month reviews.
• I was able to keep up in a fast-paced, hectic, and changing environment throughout my workdays.

AI Tutor: Expert Annotator (FREELANCE) at Mindrift (2024-06 – 2024-08)

As an AI Tutor Expert Annotator at Mindrift, I provide essential quality assurance and instructional guidance. My expertise also extends to developing and implementing training programs for team enhancement and AI model refinement.

Data Annotator - Super Reviewer Trainee (FREELANCE) (2020-04 – 2020-11)

• Within one month of being an entry-level tasker, I proceeded to further enhance my skill and be a reviewer, I evaluate and validate entry-level tasks.
• After one month of being a reviewer, I took the company's Bootcamp and after thorough training, I earned a higher role which is Super Reviewer Trainee which includes Google Meet calls during work times for monitoring, and remained working for five months.

Bachelor of Science in Civil Engineering in Civil Engineering – Technological Institute of the Philippines, QC. (2023-01 – 2026-04)

Bachelor of Science in Civil Engineering, 1st year in Civil Engineering – Technological Institute of the Philippines, QC. (2019-06 – 2020-04)

Senior Highschool in Science, Technology, Engineering, and Mathematics (STEM) Strand – Technological Institute of the Philippines, QC. (2017-06 – 2019-04)