Sem Ruetas

To secure a position that allows me to apply my knowledge and experience while developing my skills and contributing to organizational success.

Reloan Officer/Compliance officer - Cash Mart Asia Lending Inc. - Fort Legend Tower cor 3rd ave. Taguig City

(2019-01)

• Contacting new and previous borrower to offer loan.
• Assess loan eligibility using credit scoring and supporting documents.
• Processing new and Re-loan applications.
• Explain loan terms, including the approved amount, disbursement amount, loan term, interest rate and payment schedule.
• Monitoring repayment performance.
• Encouraging good clients to renew or increase their loan.

Customer Service Representative - Teleperformance Philippines (formerly Aegis Contact Center) - Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City

(2013-11 - 2018-03)

• Attending and handling customer inquiries as well as customer complaints thru phone for postpaid and platinum account.
• Responsible for reconnection of broadband and mobile plan.
• Handles bill, reconnection and re-contracting concern for platinum and postpaid plan.
• Works closely with the internal team for escalation and other inquiry.

Food Attendant and Cashier - 4th Dimension Multi-Purpose Cooperative (Karate Kid Restaurant) - Ipo Street Banawe, Quezon City

(2010-02 - 2013-06)

Dining Crew Trainer - Jollibee Foods Corporation - SM Mall of Asia, Main Mall

(2007-03 - 2008-03)

On-the-Job Training - Government Service Insurance System (GSIS) - Head Office, Pasay City

(2006-11 - 2007-02)

Bachelor of Science in Education - Education - City University of Pasay

Associate in Computer Technology - Computer Technology - City University of Pasay (2009-04)

Secondary - Pasay City West High School (2005-04)