Bilingual Service Desk (French and English) at Infosys BPM (2021-01 – 2026-01)
- Received inbound french and english calls, chat, emails and tickets.
- Troubleshoot remotely the laptop of users and assigned the ticket to the related level 2 support.
- Reset users' password and provided the access to their account.
- Employed my French strong communication skills to provide assistance to French and English users.
Bilingual Mobility Customer Service Representative (french-english) at Telus International Philippines (2019-01 – 2021-01)
- Answered inquiries from customers over the phone and chat
- Employed strong communication skills to train and educate clients on how to use the selfserve service portal.
- Analysed customer's request and provided assistance accordingly.
- Accurately processed financial transactions using computerized cash registers in a fast-paced environment
Teacher of elementary school at Don Bosco Bakanja centre (2012-01 – 2018-01)
- Ensured that students are welcomed into a positive manner and integrated in the classroom.
- Established positive relationships with students and provided lessons.
- Interacted with parents and reported the progress of the students.
- Evaluated students and reported the result to the direction of the school.
- Earned Quality Service award every year of best teacher and was promoted as a director of the school.
Director of the boarding school and teacher at Don Bosco Salama (2010-01 – 2012-01)
- Utilize strong attention to detail to organize all activities of the boarding school.
- Assisted students to all activities organized by the school.
- Taught geography, religion and philosophy to differents grades.
