Seth Enriquez

Analytical and detail-oriented professional with 5 years of experience in high-volume content moderation, backed by a solid foundation in Information Technology. Proven expertise in upholding platform integrity, interpreting complex policy guidelines, and leveraging technical acumen to optimize moderation and data workflows. Adept at making high-stakes decisions under pressure while consistently exceeding quality and productivity benchmarks.

Content Moderator - Social Media Platform Moderation

(2021-01)

• Evaluates high-volume user-generated content (video, text, images) to ensure 100% compliance with global Community Standards and regional legal regulations.
• Identifies and mitigates digital threats, hate speech, and misinformation, consistently exceeding accuracy and productivity KPIs.
• Collaborates with internal safety and policy teams to provide data-driven feedback, improving automated detection tools and workflow efficiency.
• Demonstrates emotional resilience and sharp professional judgment when managing sensitive, high-priority escalations.

Warehouse Clerk - SM Mart Inc. - North Edsa Branch

(2016-01 - 2019-12)

• Accurately encoded purchase orders and delivery receipts into the Merchandise Management System (MMS) to maintain inventory integrity.
• Utilized RF-PDT (CP 30) technology to efficiently track, audit, and receive incoming deliveries.
• Managed stock identification systems and streamlined labeling processes using Bartender software.

I.T. Support (Intern) - St. Augustine School of Nursing - EDSA Branch

• Configured network switches and performed hardware/software troubleshooting for campus workstations.
• Supported institutional marketing initiatives and digital student outreach programs.

Bachelor of Science - Information Technology - AMA University (2011-01 - 2019-12)