Head of Operations - Aeroworld Logistics Phils., Inc
(2026-01)
- Oversee daily operations: forecasting, shipment management, performance tracking
- Monitor shipments and proactively resolve issues
- Manage escalations with senior leadership and execute solutions
- Communicate with customers on issues and corrective actions
- Act as liaison between internal teams and key clients
- Ensure accurate reporting, billing, and SLA compliance
- Lead implementation of new lanes, services, and SOP updates
- Manage rate cards, billing, and freight audit processes
- Oversee special projects with cross-functional teams
- Drive continuous improvement and cost optimization initiatives
- Support claims handling with internal stakeholders
- Build and maintain strong customer relationships
- Collaborate with leadership to retain and grow business
- Conduct regular team briefings on priorities and escalations
Export and Domestic Coordinator - Aeroworld Logistics Phils., Inc
(2024-06 - 2026-01)
- Prepare and submit import declarations via E2M; monitor clearance status
- Review and interpret customs documents (CI, PL, BL/AWB)
- Coordinate and file requirements with government agencies and customs offices
- Liaise with customs officials to secure clearances and resolve documentation issues
- Ensure compliance with customs regulations, tariffs, and trade policies
- Maintain accurate records of declarations and supporting documents
- Verify tariff classifications, duty calculations, and cargo valuation
- Prepare documentation aligned with latest BOC rules and memos
- Monitor regulatory updates and ensure company compliance
- Arrange domestic pickups and deliveries across the Philippines
- Coordinate schedules with shipping lines and airlines
- Ensure completeness and accuracy of cargo upon delivery
Airfreight Export Supervisor - IFFOS - Bollore Logistics Philippines Inc
(2023-08 - 2024-06)
- Organize team workload and task allocation using CW1 and One TMS to maximize productivity
- Coordinate with COS, ODS, and CES to align priorities and customer requirements
- Evaluate operations to improve performance and support business growth
- Monitor work quality and enforce operational excellence standards
- Ensure accuracy, integrity, and timeliness of data in CW1 and One TMS
- Oversee information and document flow; support dispute resolution
- Lead and manage a team of freight forwarding operators
- Identify training needs and support staff development and promotions
- Enforce company procedures (security, HR, finance, legal, quality)
- Foster strong team collaboration and cross-department relationships
- Conduct regular coaching and performance discussions
- Drive KPI achievement for internal and customer targets
- Monitor VASP fund usage and compliance
Airfreight Export Documentation Specialist - Bollore Logistics Philippines Inc
(2019-12 - 2023-08)
- Review export documents and ensure compliance (CI, PL, cargo regulations)
- Execute transport plans based on customer booking instructions
- Coordinate export formalities with customs brokers
- Prepare airway bills and export documentation per customer and country requirements
- Arrange flights according to customer schedules
- Update CW1 with tasks, milestones, and shipment events to ensure data accuracy
- Monitor and mitigate detention and demurrage risks
- Coordinate with team on operational issues and solution adjustments
- Perform auto-rating in CargoWise1 for billing
- Support teams in resolving invoicing discrepancies
Import & Export Coordinator - Explorer Freight Corporation
(2013-07 - 2019-12)
- Organize team workload and support end-to-end shipment processes
- Coordinate with international agents, customs brokers, airlines, warehouses, and carriers
- Arrange inbound/outbound shipments and manage international transaction records
- Handle PH import/export shipments, supplier coordination, pricing, and invoicing
- Request and manage invoices from overseas suppliers
- Track shipments and follow up to meet delivery timelines
- Prepare import/export documents (BL/AWB, CI/PL)
- Liaise with clearing agents for customs clearance
- Prepare rate proposals for agents and local clients
- Manage customer communications across channels (email, phone, etc.)
- Prepare periodic reports for government agencies (PSB/CAB)
- Input transactions and billing in NetSuite ERP
- Ensure timely cash/check requests for operations
- Submit inward manifests in compliance with BOC regulations
Import & Export Coordinator - Aeroworld Logistics Phils., Inc
(2012-06 - 2013-07)
- Organize team workload and support end-to-end shipment processes
- Manage international shipment data and documentation
- Coordinate with agents, customs brokers, airlines, warehouses, and carriers
- Arrange import/export shipments and maintain transaction records
- Handle PH shipments, supplier coordination, pricing, and invoicing
- Request and manage invoices from overseas suppliers
- Track shipments and follow up to ensure timely delivery
- Prepare import/export documents (BL/AWB, CI/PL)
- Liaise with clearing agents for customs clearance
- Prepare rate proposals for agents and local clients
- Handle customer communications across channels
- Prepare reports for government agencies (PSB/CAB)
- Ensure timely processing of cash/check requirements
- Submit inward manifests in compliance with BOC regulations
Warehouse Document Controller - Quanta Paper Corporation
(2011-05 - 2012-01)
- Inventory forecasting, and analysis
- Daily update of Inventory database
- Responsible in sending of accurate item available for consume
- Actual, excel and Database reconciliation
- Filing and Documentation with regards to Issuance and Receiving of Goods
- Checking and verification of all shipments/ arrivals in warehouse (local/imported)
- Tracking of all documented transaction in Database
- Preparation of all needed data to be input in DAXA system
- Responsible in check and balance of actual stock in database
