Shaira Mabunga

To be able to support the company by sharing an idea to the best of my knowledge and by performing my particular duties and responsibilities well. A good career and to provide a better future for my family.

Customer Care Associates - Intouch CX - Quezon City

(2021-09 - 2026-04)

• Respond to customer inquiries via live call, chat and email in a timely and professional manner
• Assist customers with product information, order placement, tracking, returns, and refunds
• Troubleshoot issues related to payments, account access, and website navigation
• Provide back end support for ecommerce products
• Collaborate with other departments (e.g., logistics, product, tech) to resolve complex issues
• Meet performance metrics such as discussing the ecommerce products, resolution rate, and customer satisfaction scores
• Also we do handle fraudulent accounts to make sure the security of each customer.

Customer Service Representative - Inspiro Relia Inc - Quezon City

(2021-05 - 2021-08)

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Informed customers of and promotions to build customer base, boost traffic and increase customer loyalty.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers. Exceeded call monitoring expectations through accurate reporting and processing.

Customer Service Representative - Transcom - Pasig City

(2020-09 - 2020-12)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times

Transaction Processing New Associate - Accenture Inc. - Eastwood City

(2017-12 - 2019-08)

• Provide quality assurance of imported data, working with quality assurance analyst if necessary.
• Organize, analyze and interpret the data related to healthcare.
• Providing response to member and member authorization regards to their claims.
• Reviewing the appeal from provider or member if its deny or approved.
• We also need to check all the pharmacy that need an approval on there appeal.

Solution Sales Specialist - Egm System Global Technologies Inc - Pasig City

(2017-07 - 2017-10)

• Meeting with the client to explain what product we have that they can afford and use it on their daily routine.
• Coordinates the activities of subordinates.
• Informs and assists customers regarding technical.
• Total prices and tax on merchandise selected, calculates discount when appropriate.
• We also preferred a Purchase Order from client and also sending report in terms on our PO's.
• Booked an appointment to client for explaining the product that we have.

Bachelor of Science and Computer Engineering - Computer Engineering - STI College of Meycauayan (2012 - 2017)

Secondary Education - Prenza National High School (2008 - 2012)