Customer Care Associates - Intouch CX - Quezon City
(2021-09 - 2026-04)
- Respond to customer inquiries via live call, chat and email in a timely and professional manner
- Assist customers with product information, order placement, tracking, returns, and refunds
- Troubleshoot issues related to payments, account access, and website navigation
- Provide back end support for ecommerce products
- Collaborate with other departments (e.g., logistics, product, tech) to resolve complex issues
- Meet performance metrics such as discussing the ecommerce products, resolution rate, and customer satisfaction scores
- Also we do handle fraudulent accounts to make sure the security of each customer.
Customer Service Representative - Inspiro Relia Inc - Quezon City
(2021-05 - 2021-08)
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Informed customers of and promotions to build customer base, boost traffic and increase customer loyalty.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers. Exceeded call monitoring expectations through accurate reporting and processing.
Customer Service Representative - Transcom - Pasig City
(2020-09 - 2020-12)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times
Transaction Processing New Associate - Accenture Inc. - Eastwood City
(2017-12 - 2019-08)
- Provide quality assurance of imported data, working with quality assurance analyst if necessary.
- Organize, analyze and interpret the data related to healthcare.
- Providing response to member and member authorization regards to their claims.
- Reviewing the appeal from provider or member if its deny or approved.
- We also need to check all the pharmacy that need an approval on there appeal.
Solution Sales Specialist - Egm System Global Technologies Inc - Pasig City
(2017-07 - 2017-10)
- Meeting with the client to explain what product we have that they can afford and use it on their daily routine.
- Coordinates the activities of subordinates.
- Informs and assists customers regarding technical.
- Total prices and tax on merchandise selected, calculates discount when appropriate.
- We also preferred a Purchase Order from client and also sending report in terms on our PO's.
- Booked an appointment to client for explaining the product that we have.
