Personal Support Worker - Bayshore Home Care Solutions
(2023-11 - 2025-05)
- Provide personal care to elderly or clients that is within the provincial scope of practice for a Personal Support Worker; duties may include skin care, hair care, mouth care, bathing, bowel and bladder care, positioning and movement, exercise, basic wound care, feeding including special diets, and assistance with oxygen administration and medication reminder.
- Perform specialized, client specific procedures for which recognized training and current competency can be demonstrated.
- Observe and document client health conditions according to company standards; report unusual events or changes in the client's condition to the immediate Supervisor or to the Office.
- Understands and implements infection prevention practice
- Participates in proactive Health & Safety activities while performing all duties.
Personal Support Worker - City of Ottawa - Carleton Lodge Long Term Care Facility
(2024-05 - 2025-05)
- Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.
- Responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well-being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement
Sterilization Technician - Dr. Jordan Pettigrew and Associates
(2023-02 - 2024-08)
- Responsible for preparing trays and setting up for all clinical procedures.
- Cleans and sets up treatment rooms for procedures.
- Decontaminates and disinfects all instruments, ready instruments for proper sterilization.
- Records sterilization protocols in our sterilization logbooks.
Personal Support Worker - Extendicare New Orchard Lodge
(2023-11 - 2024-04)
- Assist residents with mobility, feeding, bathing, toileting and personal grooming.
- Encourage resident participation in activities and programs.
- Provide emotional and social support to residents and families.
Personal Support Worker - Thorncliffe Place Retirement Residence
(2023-02 - 2023-10)
- Assisting the Residents with personal care such as; transferring, grooming. Dressing, laundry, bathing and escorting.
- Be helpful to Residents by answering questions, giving assistance and advice as to procedures.
- Provide a safe environment for residents, staff and visitors.
- Follow Public Health guidelines in case of an outbreak.
- Ensure all workplace stations are clean before, after and in between each meal course and food is stored away properly.
- Assists the Owner/Manager to ensure compliance with applicable Fire, Health and Safety Legislation under WIMIS
- Work as a team with other staff members. Coordinate and set priorities and verify assigned residents and work areas for the shift
UCP (Unregulated Care Provider) - Billingswood Manor
(2023-03 - 2023-08)
- Providing medication and care services to the residents of Billingswood Manor Retirement Home in compliance with the RHRA requirements.
Virtual Staff - Virtual Nurse - Clark Outsourcing
(2024-08 - 2022-12)
- Answering and directing calls to the appropriate location.
- Checking for missing labs online and attaching them to patients' charts.
- Assisting with virtual messages such as refills and retransmitting labs.
- Handling prior authorizations.
- Attaching documents from emails/uploads to the relevant records.
- Emailing lab slips to patients as needed.
- Appointment setting, screening calls, managing calendars, and assisting with various inquiries.
Clinical Utilization Management Reviewer - ADEC Innovations Healthcare, Inc.
(2022-01 - 2022-08)
He/she works with groups of Employees (EEs), and Functional Heads in addition to individuals across a variety of tasks. Maintains acceptable levels of performance including but not limited to attendance, adherence to protocols, customer courtesy, and all other productivity and efficiency targets and objectives. Manages assigned workload within established performance standards.
Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols. Learns new methods and services as the job requires. Advises supervisor of any potential problems as they become evident.
Attends meetings to achieve departmental goals and objectives. Performs other duties as assigned or required.
- Performs Utilization Management (UM) reviews in accordance with U.S. State/Federal and other mandated regulations. Maintains compliance with regulatory changes affecting UM.
- Performs UM reviews (prospective/concurrent/retrospective) for inpatient and outpatient services according to the prescribed standards and client requirements and/or policies.
- Reviews UM requests for services against established clinical review criteria, referring cases not meeting criteria to a physician reviewer or prescribed escalation protocol.
- Adheres to Department of Labor, State, and company UM timeframe requirements.
- Coordinates physician reviewer referral as needed and follows up timely to obtain and deliver those results.
- Tracks status of all UM in progress.
- Releases UM determinations to claim stakeholders following client-established protocols.
- Works closely with the management team in the ongoing development and implementation of UM programs.
- Certifies reviews that meet clinical review criteria/guidelines.
- Adheres to quality standards and State UM guidelines.
- Maintains all required UM review documentation in the UM software in a timely manner.
- Serves as first level contact for customer complaint resolution.
- Responds to inbound telephone calls pertaining to UM reviews in a timely manner, following client-established protocols.
- Processes customer calls consistent with program specified strategies and customer satisfaction measurements to include but not limited to proper answering procedure, e.g. opening and closing remarks.
- Reports as may be required by his/her superiors to participate in the review, preparation, and submission of operations-related reports.
- Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); and other duties and responsibilities prescribed for all AMDATEX employees.
- Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
- Reports security incidents and/or any identified security weaknesses.
- Performs other tasks that may be assigned from time to time
Operations Manager/Owner - South Kitchen Food Services (Choose Platter and Gourmade South by Chef Rob Lau)
(2018-08 - 2022-05)
- Manage a team of employees and verify that each is compliant to policies regarding food handling and safety.
- Encourage employees to provide outstanding customer service.
- Oversee the preparation, presentation and delivery of food to guarantee that guests receive meals that are proportionate, consistent, cooked properly.
- Mediate conflict and resolve customer complaints related to food quality, service rendered or wait times.
- Inspect kitchen areas, workstations and dining areas to verify that all are clean, safe and in working order.
- Create employee schedules and find viable solutions when an employee is unable to make a shift.
- Orders supplies, maintain a reasonable inventory and monitor finances to determine compliance with assigned budgets.
Dental Surgery Assistant - Q&M Dental Centre Pte Ltd, Singapore - Singapore
(2014-05 - 2016-05)
- Assist dental surgeon(s) in all forms of dental treatment.
- Attend to all patients seeking treatments and/or making inquiries at the clinic promptly and courteously.
- Maintain and ensure the cleanliness of the clinic and treatment room.
- Maintain dental equipment and instruments in good working condition.
- Discharge patients by dispensing medication, collecting payment, and scheduling of the next appointment.
- Develop X-ray/OPG for assessment of treatment.
- Send, receive and monitor cases that are sent to the dental laboratory.
- Ensure a high standard of infection control
Receptionist cum Clinic Assistant - Sports Solutions Pvt Ltd, Singapore - Singapore
(2012-07 - 2013-05)
- Front Desk & Customer Service: Be the friendly, professional first point of contact for patients in person and over the phone. Address patient inquiries regarding services, schedules, and clinic policies.
- Appointment Management: Handle the scheduling, rescheduling, and confirmation of appointments to reduce no-shows and optimize the clinic's diary.
- Patient Administration: Facilitate patient registration and ensure all medical records and documentation are updated accurately.
- Billing & Insurance: Handle payment collections, manage invoices, and assist with insurance claims or preauthorizations.
- Clinic Upkeep: Ensure the reception area and waiting rooms are neat, hygienic, and welcoming. Manage inventory for basic clinic supplies.
- Clinical Support: Assist physiotherapists with patient flow and occasionally help prepare treatment rooms or guide patients through basic exercises if the role requires a dual receptionist/therapy assistant scope.
Staff Nurse - Al Faraby Dispensary, Dammam KSA - Saudi Arabia
(2008-05 - 2009-07)
- Direct Patient Care: Assessing, planning, and implementing nursing care for patients across various outpatient specialties.
- Clinic Operations: Assisting doctors with procedures, managing clinic flow, and maintaining detailed patient electronic medical records (EMR).
- Compliance & Safety: Following high-quality infection control protocols and maintaining the stringent international and local healthcare standards set by CBAHI accreditation.
- Occupational & Mobile Care: For some roles, nurses may support mobile medical units, handle on-site first aid at corporate sites, and assist in occupational health screenings
