Shane Iglesia

Highly organized administrative professional with over 5 years of experience in healthcare administration, executive support, virtual assistance, and customer service. Currently working as a Medical Scribe and previously served as a Senior Medical Administrative Assistant, where I developed expertise in clinical documentation, patient coordination, scheduling, and administrative operations. Recognized for strong communication, attention to detail, discretion, and the ability to manage multiple priorities in fast-paced environments.

Eager to leverage my administrative and healthcare experience to support executive operations as an Executive Personal Assistant & Clinic Coordinator.

Medical Scribe - ArchPoint Pain Institute

(2025-04)

• Documented patients encounter pain management.
• Recorded HPI, pain characteristics, functional limitations, examinations, diagnostics, medications, and procedures.
• Supported medical necessity, coding accuracy, and continuity of care.

Senior Virtual Assistant | Certificate of Medical Necessity Management - Outsource USA

(2021-10 - 2025-02)

• Led and supervised a team of medical necessity callers.
• Provided training, support, and quality oversight.
• Managed CMN retrieval processes and workflow compliance.

Real Estate Virtual Assistant - StartVirtual

(2021-06 - 2021-12)

• Conducted lead generation and prospect research.
• Performed cold calling and lead qualification.
• Scheduled appointments for real estate professionals

Licensed Financial Advisor - Sun Life

(2021-02 - 2021-12)

• Assessed client financial situations.
• Provided investment and insurance recommendations.
• Assisted clients with financial planning goals.

ESL Teacher - Acadsoc Ltd

(2020-12 - 2021-12)

• Delivered English language instruction to non-native speakers.
• Evaluated student progress and provided feedback.
• Developed communication and language skills.

Account Associate - VXI Global Solutions

(2018-09 - 2021-04)

• Supported Uber Transportation and telecommunications accounts.
• Resolved customer concerns, billing issues, and technical inquiries.
• Managed escalations, refunds, and service-related concerns.

Hotel and Restaurant Management - Assumption College of Davao