Shayne Lopez

Detail-oriented Billing Assistant/Front Office with 2 years of hospital experience in a fast-paced healthcare environment. Experienced in customer service, handling inquiries, billing assistance and data protection compliance. Known for a positive attitude, excellent customer service, multitasking, and supporting clinical and administrative teams to ensure smooth hospital operations.

Customer Happiness Assistant (Billing) - Front Office - Prime Hospital Al Garhoud - Dubai, U.A.E.

(2024-01 - 2026-01)

• Welcomed patients professionally and ensured a positive front-office experience.
• Provided comprehensive administrative and billing support in a hospital environment.
• Handled incoming and outgoing calls, addressing patient concerns and inquiries in a professional manner.
• Coordinated with patients, nurses, physicians, and internal departments to support daily clinical and administrative workflows.
• Maintained accurate records and ensured compliance with data protection and confidentiality policies.
• Prepare and submit insurance claims and resolve related issues.
• Scheduled and managed follow-up appointments for patients.
• Ensured a positive customer experience and resolved issues efficiently.
• Performed ward clerk duties, including system coordination, patient documentation, and interdepartmental communication.
• Monitored, tracked, and maintained inventory of medical consumables used by nursing staff, ensuring timely availability.

Bachelor of Science - Business Administration Major in Marketing Management - Don Honorio Ventura State University (2019-01 - 2023-01)