Sheena Bando

I am a Bachelor of Science in Hospitality Management graduate with hands-on experience in food service, housekeeping, front office operations, and customer service. Through my on-the-job training at Hotel 99 Cubao and my role as a Seasonal Food Server at Mary Grace Café, I developed strong communication, teamwork, adaptability, and attention to detail while delivering quality guest experiences in fast-paced environments.

I am passionate about providing excellent customer service and continuously expanding my knowledge in the hospitality industry. I have basic knowledge of POS and PMS systems and am eager to learn new processes, adapt to different work environments, and contribute to a team's success. I am seeking opportunities where I can apply my skills, continue to grow professionally, and make a positive contribution to the organization.

Seasonal Food Server at Mary Grace Cafe (2025-10 – 2026-02)

Under Serbiz Multi-Purpose Cooperative

• Assisted guests with menu selection and provided attentive table service.
• Ensured accurate order taking and timely food and beverage delivery.
• Maintained cleanliness and organization of dining areas.
• Handled customer requests professionally and ensured guest satisfaction.

On-the-Job Training at Hotel 99, Cubao (2025-02 – 2025-05)

600 hours

• Performed housekeeping tasks including room and bathroom cleaning, bed making, and maintaining cleanliness in public areas like lobbies, staircases, and basements.
• Assisted in the kitchen with dishwashing, food preparation, countertop cleaning, and delivery of meals to guest rooms.
• Handled front office responsibilities such as answering guest calls, processing check-outs, managing food orders via the POS system, and coordinating guest concerns with other departments.

Bachelor of Science in Hospitality Management – STI College Ortigas-Cainta (2022 – 2025)

Bachelor of Science in Hospitality Management – West Visayas State University – Main Campus (2021 – 2022)

Senior High School in ABM Strand – Dingle National High School (2019 – 2021)