Sheena De Leon

Banking professional with 3 years experienced at Metropolitan bank & Trust Company promoted from CSR- Teller to CSR – New accounts in recognition of strong performance and customer service excellence. Skilled in cash handling in account management, telegraphic transfer and regulatory compliance. Committed to maintaining accuracy at source and delivering efficient services

Customer Service Representative – New Accounts - Metropolitan Bank & Trust Company

(2025-09 - 2026-02)

• Processed new account applications such as savings, checking and time deposit accounts in compliance with bank policies and BSP regulations
• Conducted thorough client verification (KYC) and ensured accuracy at source of all submitted documents in compliance with AMLA regulations
• Handled account maintenance request including updates, closures and reactivation
• Review and validate required documents for completeness an accuracy
• Encode and maintain customer records for in the banking system
• Assist clients with account inquiries and coordinated with internal departments to resolve account-related concerns promptly an accurately

Customer Service Representative – Teller - Metropolitan Bank & Trust Company

(2022-12 - 2025-09)

• Processed daily financial transactions including deposits, withdrawals, encashment, bills payment, fund transfers and telegraphic transfers with high accuracy
• Balanced cash drawers daily and maintain accurate transactions records
• Ensured compliance with internal control procedures, audit standard and banking policies
• Delivered high-quality customer service in a fast-paced environment
• Support in cross selling bank products such as credit cards, loans and insurance to meet branch target

Bachelor of Science - Business Management Major in Financial Management - Cavite State University-Main Campus Indang, Cavite (2018 - 2022)