Sheena San Agustin

• Respond promptly and professionally to customer inquiries, complaints, or comments, escalating issues as necessary to ensure timely resolution.
• Build and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded.
• Work collaboratively with other departments, including sales, marketing, and operations, to ensure seamless customer experiences.

Customer Success Associate include processing the onboarding of new suppliers and clients, entering orders for products or services, maintaining customer accounts and records of interactions, responding to customer inquiries and complaints, building strong relationships with customers, collaborating with other departments, and continuously improving customer satisfaction

Rizal Technological University

Bachelor of Science in Business Administration major in Marketing