Card Operations & Merchant Officer - Equicom Savings Bank - Makati City
(2026-01)
- Managed end-to-end credit and debit card operations, including card issuance, replacement, renewal, and maintenance.
- Processed card disputes, chargebacks, pre-arbitration, and compliance cases in accordance with Visa regulations.
- Collaborated with cross-functional teams to deliver efficient customer and merchant support while meeting service level agreements (SLAs).
- Conducted UAT testing for card and merchant-related system enhancements to validate functionality and support process improvements.
Marketing Awareness - Visme - Maryland USA
(2014-01 - 2025-12)
- Conducted market research and competitor analysis, providing actionable insights that improved campaign targeting and strategy.
- Developed and executed marketing awareness campaigns, increasing brand visibility and customer engagement.
- Analyzed campaign data to optimize performance, contributing to higher lead generation and conversion rates.
- Collaborated with cross-functional teams to align marketing initiatives with business goals, ensuring cohesive messaging.
- Prepared detailed reports and presentations for management, supporting data-driven decision-making and continuous improvement.
Customer Fulfillment Officer - RCBC Bankard - Ortigas Pasig City
(2007-01 - 2013-12)
- Managed credit card application processing, approvals, and account setup to ensure timely and accurate service delivery.
- Responded to customer inquiries, complaints, and requests, providing excellent support and resolving issues efficiently.
- Coordinated with internal teams (operations, marketing, and risk) to ensure seamless customer experience.
- Monitored account activity and transactions, assisting in fraud detection, compliance, and reporting requirements.
Document and Data Controller - Ionics Ems, Inc. - Cabuyao Laguna
(2006-01 - 2007-12)
- Managed, organized, and maintained company documents and records to ensure accuracy, accessibility, and compliance with policies.
- Collected, verified, and entered data into systems, maintaining high standards of data integrity and confidentiality.
- Monitored and tracked document flow, ensuring timely submission, approval, and archiving of critical information.
- Generated reports and provided accurate data insights to support management decisions and operational processes.
